New

Collections Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, Texas, Dallas
Oct 30, 2025
Job Posting: Collections Specialist (Remote) Division: Customer SupportCompany: TEKsystems, Inc.Placement Type: Contract to HireLocation: 100% RemotePay Range: $20.00-$23.00/hrDuration: 2-Year Assignment (Evaluated for permanent hire every 6 months)Schedule: 40 hours/week between 7am-7pm CST, Monday-SaturdayStart Date: November 17, 2025Interview Date: November 3, 2025Hiring Manager: Simon Fessahye Position Overview Join a Fortune 100 company-one of San Antonio's most desirable employers-as a Collections Specialist. This is a remote opportunity to make a meaningful impact by helping members resolve delinquent accounts while delivering exceptional service and financial education. Key Responsibilities * Handle inbound and outbound automated calls to secure payments on delinquent accounts * Make manual outbound calls to responsible parties to resolve outstanding balances * Apply critical thinking to improve member experience and streamline processes * Interpret financial information and offer tailored solutions to members * Educate members on Credit Counseling Agencies vs. Debt Settlement companies * Embrace coaching and feedback to continuously improve performance * Encourage and support teammates with positive reinforcement Required Skills & Experience * 2+ years in collections or call center environments * 2+ years handling inbound phone calls * Comfortable initiating outbound calls * Strong communication and problem-solving skills Nice-to-Have Skills * Sales experience * Financial services or charge-off background * 3rd party collections experience * Consumer debt knowledge (auto loans, credit cards, etc.) Benefits (Eligibility Applies) * Medical, dental & vision coverage * 401(k) with pre-tax and Roth options * Life Insurance (Voluntary Life & AD&D) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Paid Time Off (PTO), vacation, and sick leave Compliance Requirements * Drug Test * USAA Compliance Package Interview Questions May Include: * How do you handle escalated issues or irate customers? * What's the lowest percentage you would settle on a collection? * Describe a time you went above and beyond for a customer. * How do you adapt to change? * What creativity do you bring to your team? Application Instructions Please submit the following: * Dubbed resume * Candidate full legal name * Email, phone number, home address * Date of birth and SSN * Desired pay rate * Any planned time off within the next 90 days * Interview availability within the next 48 hours * Connected profile link (if applicable) Ready to help members find financial solutions while growing your career with a top-tier employer? Apply today! Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.