Customer Success Intern

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Customer Success Intern position, you'll support both internal and external customer interactions by helping manage the systems and processes that enable them. You'll act as a key liaison between customers, suppliers, and internal teams, facilitating integration setup and maintaining the tools Customer Success uses to deliver outstanding service.

Skills Needed:

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.

• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy.

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

• Proficient in Microsoft Word, Excel, and Outlook to manage communications and track deliverables.

What You'll Do and Impact:

• Support the fulfillment and post-order service processes, partnering with team members to ensure timely and accurate supplier execution.

• Serve as a key liaison between customers and suppliers, facilitating interactions and upholding our commitment to outrageous customer service.

• Respond to requests from internal and external stakeholders via phone and email, delivering prompt and professional communication.

• Assist with resolving customer service issues by providing backup support to team members and escalating when needed.

• Maintain and enhance customer data within Microsoft Dynamics, ensuring accuracy and completeness.

• Deliver exceptional service by focusing on quality, responsiveness, and timely issue resolution.

• Build subject matter expertise within your team, continuously developing knowledge to better support customers and business operations.

• Contribute to ad hoc projects and initiatives as assigned by your leader.

• Pull reports from SQL and other data environments to analyze trends and support process improvement initiatives.

Experience:

• Currently enrolled in a bachelor's degree program

• Ability to work part time (15-25 hours) during the school year and full time (30-40 hours) during the summer.

• GPA of 3.3 or higher

Additional Items of Interest:

• Previous customer service experience