New 
Principal Software Engineer - MAI Monetization - CRM
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 29, 2025 | |
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OverviewMicrosoft Advertising is a rapid-growing business powering global advertisers across search, display, and emerging AI-driven channels. Our CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service.If you're passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your opportunity to make an impact. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
ResponsibilitiesArchitect and Design scalable CRM systems and services, ensuring reliability and extensibility.Lead AI Innovation into the CRM system: Oversee the integration with AI-powered insights and alerts. Leverage ML model integration for personalization and predictive analytics. Enable efficient sales workflows powered by AI and agentic solutions.Drive Engineering Excellence: Establish best practices for code quality, performance, and security. Lead design reviews and influence cross-team technical decisions. Embrace AI-first development lifecycle.Collaborate and align with stakeholders to ensure roadmap execution and business impact. | |