Discharge Assistant - Care Management

The Discharge Assistant provides direct support to the Social Work and Case Manager roles within Care Management to assure efficient, quality and cost effective services.

• Serves as a support resource at the direction of Social Work and Nurse Case Manager staff on the medical units and facilities.
• Resolves concerns including research and resolution of issues and requests ensuring a timely turnaround to facilitate throughput.
• Prioritizes and performs clerical duties to maintain workflow functions as primary responsibility or back up and as applicable to the department.
• Regulatory tasks that are federally mandated such as the Medicare Important Message letter delivery and the UAI long term care Medicaid approval process. Delivery of in person letters to patients (Medicare Important Rights, observation to IP and Code 44 etc.).
• Process health plan specific referral requirements including prior authorizations, and assisting with denial resolutions as well as peer to peer initiations related to post-acute and throughput needs. Will be a resource/liaison with regard to payers, billing, staff, patients and providers. Field phone calls re: pricing, benefits, coverage, information about programs and insurance questions.
• Facilitates timely collection of paperwork, signatures, and other correspondence from the Care team and external agencies required to facilitate a timely discharge.
• Ability to travel between units, care areas, and floors of a medical facility to facilitate throughput needs

Education: Associate degree or 2 years of experience can be considered in lieu of degree.

Experience: 2 years of experience in data collection and analysis and/or advanced administrative support required.

Licensure, certification, and/or registration: Virginia MLTSS (UAI) Certification required.

Other Minimum Qualifications: Advanced computer skills with knowledge of a variety of software programs, including Microsoft word, Excel, Access, word processing, spreadsheets and presentation or database software. Excellent communications and organizational skills required.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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