Facilities Coordinator

• Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure customer satisfaction.
• Manage customer feedback processes, quality assurance, and continuous improvement initiatives.
• Analyze and distribute performance metrics (TMPs, KPIs) and support governance reporting.
• Conduct building condition assessments and prepare reports on site conditions and quality compliance.
• Oversee vendor performance and ensure adherence to quality standards.
• Manage work order backlog, preventive and corrective maintenance in the CMMS system.
• Evaluate and improve operational processes to enhance efficiency, compliance, and service delivery.
• Provide technical support for CMMS systems, handheld devices, and related equipment.

• High school diploma required; bachelor's degree in business or science preferred.
• 7-10 years of facility or industrial maintenance coordination experience preferred.
• CMMS platform experience.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Strong organizational, communication, and leadership skills with a customer-focused mindset.
• Ability to work independently, manage multiple priorities, and adapt to changing environments.
• Bilingual in English and Spanish preferred.

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