Specialist - CSS Implementation

Overview

Responsibilities

• Committed to the Way We Work Principles, and adhere to the Companys Standards of Business Conduct and other Company procedures, including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Dedicated to documenting operational procedures to maintain alignment between systems and business processes, supporting the development and execution of process improvements and automation initiatives to drive efficiency
• Collaborate with business stakeholders to gather requirements and translate them into actionable tasks that drive operational effectiveness within Oracle CC&B and associated applications.
• Works closely with Project Specialist and Section Manager to develop specifications and benefit analysis for necessary system changes and enhancements in business processes. This role requires a proactive approach to identify opportunities for improvement and ensure that all modifications align with organizational goals and deliver measurable benefits.
• Assist with overseeing the testing and approval process for completed CC&B changes and enhancements. This includes direct involvement or coordination with assigned resources to ensure thorough testing and successful sign-off upon turnover.
• Assist with maintaining comprehensive system documentation related to training, change requests, testing, SOX compliance, and departmental procedures. This role ensures that all documentation is up-to-date, accurate, and accessible, supporting the organization's operational efficiency and regulatory compliance.
• Effectively collaborate with business contractors and partners to support and enhance the applications within the Department portfolio. Demonstrate a keen understanding of when to share information and when to protect proprietary company data, ensuring that sensitive information is handled appropriately and securely.
• Ensure that all user provisioning activities comply with company policies and security standards.
• Effective Communication, ensure accurate, concise, clear, and timely transfer of information. This includes both written and verbal communication, ensuring that all messages are easily understood by the intended audience.
• Conducts thorough analysis of Energy Supply Company (ESCO) related customer data. This role requires a keen eye for detail and the ability to interpret complex data to drive informed decision-making and improve operational efficiency.
• Proactively requests and analyzes data to support sound business decisions. This role involves identifying key data points, interpreting results, and providing actionable insights to drive strategic initiatives.
• Performs other related tasks and assignments as required.

Qualifications

• Bachelor's Degree 2 years or related work experience or
• Associate's Degree 4 years of related work experience or
• High School Diploma/GED 5 years of related work experience

• Related work experience must include experience in at least one of the following functional areas: Customer Operations, Support Operations, Customer Meter Operations, Regulatory/Compliance, or a related organization. Required
• Must have excellent oral and written communication skills to effectively interact with all levels of the organization. Required
• Must be proficient in Windows environments and Microsoft Office applications, including Word, Excel, Access, and PowerPoint. Required
• Must demonstrate a strong understanding of database concepts, technical system attributes, and architecture. Required
• Must be well-organized, detail-oriented, and flexible to handle multiple assignments and deadlines. Required
• Strong analytical skills, with a proven ability to analyze complex datasets to identify trends and provide actionable insights that drive business growth. Required
• Experienced professional with a background in the utility industry and specialized expertise within the Energy Service Company (ESCO) sector. Preferred

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be willing to travel as needed.
• Must be willing to provide off hours support.