Staffing Specialist

The Staffing Coordinator provides the highest caliber of customer service to our Field Staff and to our client facilities. Must be biligenuel in one of the following languages: Mandarin, Cantonese, Spanish or Arabic.

Available shifts:

• Monday - Thursday 1:30 pm PST - 11 - pm PST
• Monday - Thursday 10:45 pm PST - 8:30 am PST
• Friday 12:30 pm PST - 10 pm PST and Saturday - Sunday 9 am - 10 pm PST
• Friday - Saturday 9:30 pm PST - 10:00 am PST and Sunday 9:30 PM - 8:30 AM

ESSENTIAL FUNCTIONS

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

QUALIFICATIONS

• 1-2 years' experience, preferable in the staffing industry
• Proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Ability to type 35 wpm or greater consistently
• Ability to quickly solve problems and multitask in a fast-paced environment
• Ability to work with multi-line phones and utilizing multiple programs and screens
• Ability to prioritize and plan work activities, use time efficiently and work well under pressure
• Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism
• Must have strong computer and analytical skills
• Must be comfortable spending a large portion of the day making outbound phone calls
• Must be a self-starter and be able to meet the goals and metrics assigned
• Must be able to clearly exchange and document accurate information in a timely manner
• Must have outstanding communication, customer service, and people skills

Education: High school diploma or any equivalent required.

WORK CONDITIONS

• 100% Remote Status
• Must be able to successfully dedicate full attention to job duties during work hours
• Must have an office like environment to work in with minimal noise and disruption
• Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
• Must meet all standards and requirements of the Company's Telecommuting Policy
• Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.
• Must be able to remain in a stationary position 80% of the work schedule
• Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations
• This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time calling, emailing, and utilizing other staffing platforms and tools to communicate with healthcare professionals and client facilities regarding needs and assignments.