Benefits Specialist / HR Administrator

At EMI Services, a subsidiary of TechFlow Inc., we take pride in providing mission-critical facilities maintenance and operations support for U.S. military installations nationwide. Our work directly impacts the daily lives of service members, ensuring they have safe, reliable, and efficient environments to live and work in. Behind the scenes, our corporate team plays an equally vital role - empowering our people and supporting the mission through excellence in HR, finance, and operations.

We're looking for a Benefits Specialist / HR Administrator to join our dynamic team. Reporting to the Chief Financial Officer (CFO), this position will manage and enhance the administration of employee benefit programs across multiple benefit classes and states. You'll play a key role in ensuring accuracy, compliance, and a positive employee experience throughout the organization.

• Reconcile monthly benefits invoices against employee enrollments and payroll deductions for multiple benefit plans.
• Verify the accuracy of premiums billed and resolve discrepancies with carriers
• Track and reconcile Health and Welfare (H&W) allowance funding for SCA and Union employees.
• Maintain accurate benefit enrollment records for all employee classes (SCA, Union, and Salaried) in HRIS and carrier systems.
• Process benefits enrollments for new hires, qualifying life event changes, and terminations in accordance with company policy and regulatory requirements.
• Support the administration of medical, dental, vision, life, disability, and supplemental insurance plans across multiple states.
• Ensure compliance with SCA and collective bargaining agreement (CBA) benefit requirements.
• Assist with audits, annual open enrollment, and required filings (e.g., ACA, 5500s, etc.).
• Provide exceptional customer service by responding to employee inquiries related to benefit eligibility, coverage, and payroll deductions.
• Partner with payroll, accounting, and HR teams to ensure data integrity between systems.
• Identify and implement process improvements to enhance accuracy and efficiency in benefits administration.
• Support the daily operations of the HR Team
• Use HR databases to review, input and keep track of employee information
• Track employee progress within the onboarding program
• Assist with orienting new employees to the organization
• Answer employee questions about HR regulations and benefits
• Maintain organized and up-to-date HR files
• Act as liaison between employees and health plans, when necessary
• Promote and maintain a positive image of EMI Services to our customers, vendors, employees, and the community by demonstrating a polite, professional, and courteous attitude.
• Be adaptable and flexible in high demand, fast paced work situations. Establish priorities to ensure completion of tasks in a timely manner.
• Special projects as needed and other duties as assigned.

• Bachelor's Degree in Business, Accounting or related field OR 5+ years of experience
• Minimum 3 years of experience as a Benefits Administrator or related position, with multi-state experience a Plus!
• Experience with SCA, Union, or government contract benefit programs strongly preferred.
• Proficiency in HRIS, benefits administration platforms, and Microsoft Excel (pivot tables, VLOOKUPs, etc.).
• Strong attention to detail, analytical thinking, and problem-solving ability.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Effective oral and written communication skills with the ability to thrive in a collaborative environment; experience in effectively communicating key data.
• Ability to maintain confidentiality of information related to EMI Services, our customers, vendors and employees.
• Understand and adhere to policies and procedures as set by EMI Services.
• Valid driver's license is required.

Physical Demands: The essential physical requirements are:

• Carrying objects/boxes/print-outs short distances.
• Extensive work with a personal computer.
• May require lifting and moving as much as 25 pounds with assistance as needed.
• Sedentary work; sitting most of the time.
• While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk, hear, stand, twist, stoop, reach, squat, and walk. Performing duties may require prolonged periods of sitting, bending, squatting, standing, twisting, or stooping.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan ( 401K, Roth and traditional)
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (Vacation, Federal Holiday)

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients' expectations.

The Right Partner: EMI has grown by gaining our customers' trust and our employees' loyalty. We've successfully performed over 60 service contracts and we understand the unique challenges facing today's military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients' operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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