Empire Pass Guest Services Supervisor - Year Round

Deer Valley Resort
401(k)
United States, Utah, Heber City
Oct 19, 2025
Flex Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley). Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only) Subsidized meals at Employee Dining Rooms offered for staff while on shift Subsidized housing options available for seasonal full-time staff Discounts for staff members at restaurants, shops, and service providers in Park City Healthcare options are available for staff members 401k plan with company match PURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at Empire Pass. RESPONSIBILITIES: Check guests in and out and settle guest balances upon departure Give guests directions, information, and instructions Make reservations for restaurants, transportation, childcare, and other activities on guests' behalf Help the front office manager recruit, manage, train, motivate, and evaluate the guest services staff Handle and complete cash, credit card, and lift ticket sales transactions daily Balance and close out lift ticket sales at the end of the day Proactively solve guest, owner, and employee problems with urgency, respect, and empathy Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk Assist guest services manager with creating staff schedules, training, and completing timecards Respond to guest requests in a timely manner prior to arrival and during the guests' stay to ensure the requests are addressed Assist with coordinating between departments, ensuring that residences are ready for guests and any issues are communicated and resolved Oversee and assist with shipping/receiving packages and delivering guest VIP packages Assist the lodge keepers with breakfast and apres ski Other duties as assigned QUALIFICATIONS: Minimum of one year of supervisory experience required Experience in the hospitality industry preferred Staff leadership, coaching, and mentoring experience preferred Must have a valid driver's license and clean driving record Must be able to work varied shifts, including overnight shifts DATES OF EMPLOYMENT: Flex Year Round - may have periods of layoff or reduced hours PAY RATE: $22.00 per hour Deer Valley Resort is an Equal Opportunity Employer.