Field Service Technician (80-100%)

ABB Inc.
United States, North Carolina, Cary
305 Gregson Drive (Show on map)
Oct 18, 2025
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Service Operations Manager Field Service Technician (80-100%) About the Role and Responsibilities In this role, you will have the opportunity to perform service tasks according to work instructions and in compliance with ABB's quality and safety guidelines. You will deliver high-quality customer service daily, plan and execute service work based on customer orders and expectations, and demonstrate your expertise by ensuring customer satisfaction through effective communication of timelines and service expectations. Work model: Field service Business area: Electrification, Service Switzerland-wide Location options: Baden, Morges, or Zuzwil Your Main Responsibilities Perform technical tasks at customer sites in the medium- and low-voltage sector Ensure adherence to deadlines, quality standards, and cost targets in collaboration with the service project management and field service leadership Communicate necessary changes according to quality assurance standards, comply with work instructions, regulations, and safety standards, and submit time reports and expenses Inform customers about the service offerings of ELSE and ABB Switzerland AG and support the acquisition of additional service orders Your Qualifications Completed training as an electrician or automation technician with several years of professional experience, ideally with additional knowledge in copper construction and mechanical processing Solid expertise in electrical and automation technology, as well as experience operating mechanical equipment Strong process affinity and a structured approach to working within defined workflows Excellent communication skills and the ability to convey technical information clearly and customer-oriented High level of quality awareness, personal responsibility, flexibility, and resilience Proficient in MS Office; willingness to travel extensively and participate in on-call duties across Switzerland Fluent in German, basic English skills (French is a plus); valid Swiss category B driver's license What We Offer We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Your work creates impact you can see and feel, every day. Benefits include: Attractive compensation including bonus, 13th salary, and participation opportunities (ESAP) Career development through targeted training and advancement opportunities REKA checks for leisure and travel Company holidays between Christmas and New Year Various discounts on sports equipment, electronics, and health & wellbeing services Contribution towards gym membership More About Us The recruitment process is managed by Talent Partner Ece Ozen. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.