Senior Learning Operations Manager

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.

Join us and create a higher standard for a better world.

ESSENTIAL FUNCTIONS

• Manage learning experience delivery, program operations, processes and logistics; Oversee the production, inventory, and distribution of learning materials; collaborates with product management and LX development as required; Effectively manage SME/instructor relationships; Manage instructor contracting in conjunction with the development and product management teams, as needed; Manage and oversee resolution of Tier Two customer services inquiries
• Develop analysis-based schedule for publicly offered programs with inputs from product managers and Director; Function as one of PD's Agile Method project managers for departmental IT
• Monitor and manage yearly Operations budgets, monthly accruals forecasts and variance reports as well as accounts payable; identify other opportunities for cost savings or operational efficiencies as well as business growth
• Supervise, train, and mentor assigned staff, creating a team environment which fosters problem solving and task effectiveness, and maximizes the use of available resources to achieve departmental and organizational goals. Manage performance, handle employee relations and issues, as well as promote and engage a positive work environment.

OTHER NON-ESSENTIAL FUNCTIONS

• Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates. Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect. Accountable for department budget which may be broad and have far reaching impact on the business segment.
• Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction. Implements policies and selects methods, techniques, and evaluation criteria for obtaining results. Drives the strategy and success of larger projects which contribute to multiple areas of the organization.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities. Decisions directly impact short-term less than one-year results of the team/ program/ group.
• Interacts regularly with lower and/or senior management on matters concerning several functional areas, department, and/or customers. Requires the ability to persuade others in sensitive complex situations while preserving relationships. Applies knowledge to convince other stakeholders on desired departmental outcomes.

MINIMUM REQUIREMENTS

• Bachelor's degree in Education or Business Administration or related field
• 8+ years experience in operating and growing educational programs or related experience
• 5+ years experience in supervising staff and building effective teams
• Experience in adult education or meetings management field
• Ability to work effectively with external customers and service providers
• Highly developed planning and organizational skills
• Detail and quality oriented
• Excellent written/oral communication skills
• Ability to work on multiple projects simultaneously
• Strong interest in and knowledge of technical trends and technologies in the mobility industry segments or equivalent technical background
• Training/experience/skills in negotiation
• Solid understanding of educational development and instructional design principles
  Working knowledge of current learning technologies
• Ability to work with databases including departmental learning management system
• Ability to run reports using corporate reporting tools
• Ability to independently analyze data and make commensurate recommendations utilizing good business acumen
• Proven Ability to effectively supervise support staff
• Ability to self-train on new products and procedures

PREFERRED QUALIFICATIONS

• Experience in association/non-profit environment
• Preferred Competencies:
  • Achievement Orientation
  • Business Perspective
  • Developing Others
  • Financial & Management Accounting
  • Interactive Communication
  • Planning and Organizing
  • Problem Solving

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This position operates in a remote work environment requiring reliable internet access, extensive computer use, and regular virtual communication through corporate collaboration platforms. The incumbent is expected to maintain a standard full-time schedule with flexibility to accommodate global time zones, occasional early or evening meetings, and limited travel (up to 10%) for in-person program delivery, leadership meetings, and conferences. Work may involve extended periods of sitting, concentrated use of digital systems, and occasional lifting of materials up to 20 lbs. to support learning operations in offsite or hybrid environments.

#SAE

ABOUT THE ORGANIZATION

SAE IndustryTechnologies Consortia (SAE ITC)enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI)is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI)is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

EEO CLAUSE

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.