Business Process Manager

Strategic Programs (SP), part of Growth Operations, spearheads initiatives such as recurring revenue metrics, sales/partner incentives, M&A, Policy, and AI COE, among others. These initiatives are closely collaborated with cross-functional stakeholders to identify and drive solutions that optimize the company's processes, uncover new growth areas, enhance efficiency, and reduce cycle time through various automation methods. The SP team oversees the analysis and evaluation of crucial market statistics and customer requirements to develop product/solution strategies and identify opportunities for market expansion. Additionally, it conducts in-depth market analysis and leads business cases for optimizing existing products/solutions alternatives or creating the next generation of new products.

What you will do:

This strategic and technical position requires extensive industry experience. As a functional liaison, you'll span strategy and operations. Your responsibilities include:

- Strong understanding of recurring revenue metrics, partner incentives, and business operations related to strategic programs.

- Developing a roadmap and executing it to deliver transformation programs across the SP team, using waterfall or agile frameworks to orchestrate project ceremonies and kick-offs.

- Developing new tools and techniques to drive improvement and address struggling projects.

- Executing on all aspects of product management, including prioritization, product backlog, roadmap development, and interaction with stakeholders for meetings, daily stand-ups, gathering feedback, and ensuring alignment with the product vision.

- Proactively identifying and participating in the resolution of complex problems impacting the business's direction

- Developing and delivering innovative strategies that benefit customers and clients.

- Leading major business projects that impact regions or entire functions.

- Contributing to the development of annual organizational objectives and priorities.

In addition to the above, you'll design, implement, and execute automation solutions to reduce manual intervention in addressing test/validation scenarios. As you implement these solutions for recurring revenue metrics, you'll be responsible for stakeholder engagement, cross-collaboration, and being a subject matter expert.

Who You Are

• We work hard and with urgency and pride ourselves on solving sophisticated business problems. We develop strong relationships across the business and thrive on connecting the dots to discover new opportunities and build impactful solutions. We take our work/responsibilities seriously but also have fun together! You are a:
• Structured problem solver who can communicate concisely
• Highly organized, self-starter who is eager to learn and help wherever
• Person who asks "why" to understand the root cause so you can put structure to your thinking
• Person who simplifies the sophisticated to bring order to chaos
• Bold questioner who digs into the details so you can set and manage expectations across leadership levels
• Person who embraces complexity and thrives in difficult situations
• Person who is open minded and willing to explore new opportunities and know how to validate the potential and feasibility quickly
• Person who is inclusive of new insights and differing points of view, but able to connect dots and envision the "big picture"
• Multi-functional team member who thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues

Minimum requirements:

Excellent skills in crafting storylines for executive consumption and building models for business cases

Professional(MBA degree preferred) with 20+ years of relevant experience in CX, IT, Data, Operations and or Consulting roles.

Global experience working across geographies in both, technology and business roles

o A proven and consistent track record of either working or incubating and building high performance technology and business teams

Experience supporting SLT as a business partner to stakeholders

Experience with software and SaaS business models

Prefer someone with knowledge of Cisco's biz process, tools, policy and data exchange/flow (prefer someone who has experience across), including deep understanding of Cisco's deployment architecture

Must be able to showcase projects wherein manual effort was reduced by change in process, automation and resulted in overall efficiency ($ impact).