Customer Service Representative I - CCO

Customer Service Representative SCA I (Onsite - Chester, VA)

Location: 12730 N Kingston Ave, Chester, VA 23836

Pay:$15.82/hour + $1,000 new hire bonus & up to $2,200 in other potential bonuses + employer-paid benefits

Schedule: Full-time

Start Date:November 2025 Training Class

Company: TDB Communications, Inc. (Disabled Veteran-Owned Small Business)

About Us

TDB Communications, Inc. is a Disabled Veteran-Owned and SBA-certified HUBZone small business supporting high-impact federal programs. We are proud to be hiring for our contact center in Chester, VA, and are hiring full-time Customer Service Representatives (Level I) for our November 2025 class.

What We Offer

• $1,000 New Hire Bonus & up to $2,200 in other potential bonuses
• 10% shift differential for evening work (7 PM - 12 AM)
• Performance-based bonuses
• Employer-paid health, dental, and vision insurance
• Paid training with opportunity for advancement
• Build your career with a respected federal contractor

Training Schedule Options

• AM Class: 7:00 AM - 3:30 PM, Monday-Friday

OR

• PM Class: 4:00 PM - 12:30 AM, Monday-Friday (Eligible for shift differential)

Post-Training Hours

• Contact Center Hours: Sunday-Saturday, 8:00 AM - 10:00 PM
• Assigned schedules at Hire!Shifts will vary and may include weekends and holidays

Job Responsibilities

• Provide accurate, scripted customer service via phone and email
• Assist callers with completing and submitting online forms
• Log call outcomes, escalate as needed
• Follow privacy and compliance standards
• Participate in ongoing program training and updates

Requirements

Minimum:

• High school diploma or GED
• Clear English communication skills
• Typing speed of 20+ WPM

Preferred:

• 6+ months of customer service experience
• Reliable, team-oriented, and comfortable following scripts
• Ability to multitask and meet performance expectations

Additional Information

• Background check and job skills assessment required
• Communication may include text, phone, and email updates
• Reasonable accommodations available on request

Equal Opportunity Employer

TDB Communications is an Equal Opportunity Employer. We hire based on qualifications and merit and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, disability, age, veteran status, or any other protected status.