Workers' Compensation Claims Adjuster

Argo Group International Holdings, Inc.and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

A Brief Overview

Argo Group is seeking an experienced Workers' Compensation Claims Adjuster to handle indemnity claims in AL, DC, FL, GA, KY, ME, MS, NC, NH, SC, and TN. This office-based role (five days a week) reports to a manager in North Carolina and is central to delivering strong technical claim handling, timely investigations, trend identification, and outstanding results for our clients.

• Adjudicate workers' compensation claims of higher technical complexity under technical direction and within defined authority, directly influencing departmental results.

• Resolve generalized issues that require awareness of a broad range of factors, even if not highly complex.

• Report claims trends, developments, and insights to claims management and underwriting.

• Identify loss drivers and trends to help reduce frequency and severity through data analysis and improved claim management.

• Investigate claims promptly and thoroughly, including interviews with all involved parties.

• Review claims forms, policies, endorsements, client instructions, and other documentation to determine coverage applicability.

• Manage claims in litigation and collaborate with counsel as needed.

• Maintain an organized diary and complete tasks timely to drive optimal financial and resolution outcomes.

• Establish and review reserves consistent with market standards and Argo's reserving policy.

• Identify and coordinate internal and external experts to support case resolution.

• Prepare clear and complete file documentation and reporting.

• Apply creative, solution-focused approaches to achieve the best financial outcomes.

• Settle straightforward claims within authority and follow required referral procedures.

• Negotiate effectively and efficiently using a range of negotiation styles to deliver cost-effective solutions.

• Prioritize workload, process incoming mail, and manage a high volume of calls and correspondence with various parties.

• Demonstrate strong commitment to high-quality claim management and customer service.

• Education:

  • Bachelor's degree required.

  • In lieu of a degree: Two insurance designations or four additional years of relevant workers' compensation claims experience.

• Experience:

  • Minimum of two years adjudicating workers' compensation claims in one or more of the following jurisdictions: AL, DC, FL, GA, KY, ME, MS, NC, NH, SC, TN.

  • Must hold a claims license in FL, RI, or TX, and be able to quickly obtain any additional required licenses for first-party claims.

• Skills & Competencies:

  • Strong business acumen and understanding of how claims handling impacts profitability.

  • Regularly exercises discretion and independent judgment on matters of significance.

  • Demonstrated ability to execute, meet expectations, and deliver results.

    • Finds solutions despite adversity.

    • Maintains a solution-first mindset.

    • Considers issues with a global perspective.

  • Client-focused with the ability to understand needs and deliver value-added solutions.

  • Thrives in a fast-paced, evolving environment; flexible, resourceful, and adaptable.

  • Excellent relationship-building skills with clients, partners, and peers.

  • Strong communication skills-clear, concise, polished writing and speaking.

  • Effective time-management and prioritization; able to handle multiple deadlines.

  • Naturally curious and open-minded, consistently exploring all viable options.

  • Strong evaluation, strategic thinking, and negotiation skills.

  • Ability to articulate the financial value and broader impact of claims decisions, including to senior-level client executives.

  • Sound judgment under technical direction; demonstrates courage and integrity in decision-making.

  • Proficiency in MS Office and related business software.

  • Skilled in active listening and effective information gathering.

  • Strong customer focus and commitment to high-quality results.

  • Understanding of dispute-resolution mechanisms such as arbitration and mediation.

  • Commitment to ongoing professional development.

  • Must read and write English fluently.

  • Must obtain required claims licenses within 120 days where applicable.

The base salary range below applies to hires in the listed geographic areas and varies based on experience. Compensation in other regions may differ based on local market factors. All employees are eligible for an annual bonus and a comprehensive benefits package.

• Albany & Chicago: $84,500 - $99,500

• Los Angeles & New York City: $92,000 - $108,400