Job Summary
The Patient Services Representative II (PSR II) serves as a vital member of the healthcare team, representing the organization to patients during their visits. This role is responsible for performing accurate and high-quality blood draws, preparing specimens for laboratory testing, and maintaining strict adherence to safety and accuracy standards. The PSR II ensures a welcoming, professional environment where patients feel informed and comfortable throughout the collection process. Work assignments may include a physician's office, patient service center, or other designated locations as needed.
Job Responsibilities
- Perform daily specimen collection and processing accurately and on time under the supervision of the area supervisor.
- Maintain a safe, clean, and professional workspace in compliance with all safety and infection control protocols.
- Collect forensic and clinical specimens following established practices and procedures.
- Verify patient identification, demographics, and labeling to ensure accurate documentation.
- Maintain required records and documentation in accordance with regulatory standards.
- Protect patient confidentiality and demonstrate professionalism and compassion in all interactions.
- Promote a positive image of the organization to patients, clients, and coworkers.
- Support training initiatives and process improvement activities as directed.
Job Requirements
- Proven ability to produce accurate, high-quality work in a fast-paced environment.
- Strong phlebotomy skills, including pediatric and geriatric collections.
- Ability to work independently with minimal supervision.
- Flexibility to work weekends, holidays, on-call shifts, and overtime as needed.
- Sound judgment and decision-making skills within established procedures.
- Excellent communication and teamwork abilities.
- Reliable transportation, valid driver's license, and clean driving record (required for travel between sites).
- Ability to manage multiple priorities in a high-volume setting.
- Strong customer service focus and commitment to continuous improvement.
- Proficiency in keyboarding and data entry.
Education
- High school diploma or equivalent required.
- Medical training such as medical assistant or paramedic coursework preferred.
- Phlebotomy certification preferred (required in California, Nevada, and Washington).
Work Experience
- Minimum of three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
- At least two years of experience in a Patient Service Center environment preferred.
- Customer service experience in a healthcare, retail, or service setting preferred.
Additional Job Details (COVID, Commute, Attendance, etc.)
- COVID-19 vaccination is not required for this position.
- This position is on-site only and follows a Monday-Friday schedule, 5:30 a.m.-2:30 p.m. or 6:30 a.m.-3:30 p.m., with every other Saturday rotation.
- Training locations may vary based on trainer availability.
- Position requires travel between multiple locations; floaters must arrive on time at their assigned site each day.
- Reliable personal transportation is required; public or rideshare options (e.g., bus, Uber) are not considered reliable for this role.
- Floaters must maintain a clean driving record and may submit mileage for reimbursement.
- Candidates must reside within a 20-25 minute commute of their assigned site.
- Consistent, punctual attendance is required. Excessive tardiness or absenteeism may result in termination.
- Rate of pay is based on years of directly related experience as documented on the resume (overlapping roles are not counted twice).
- Candidates must list home city and commute time on their resume for consideration.
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Equiliem
Sep 24, 2025