IT Business Analyst

Job Description:

IT Business Analyst
Watertown, SD or Chattanooga, TN (remote considered)

45-50 hours per week

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated IT Business Analyst to contribute to the IT team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Business Analyst at Terex, based in Watertown, SD or Chattanooga, TN, you'll play a pivotal role in serving as a bridge between the business and IT, working closely with stakeholders in the field service, service operations, and support teams. Your primary responsibility will be supporting and optimizing processes across Oracle EBS R12, Oracle CX Field Service Cloud, and business intelligence platforms. You'll play a key role in identifying business needs, analyzing requirements, and delivering impactful solutions that drive operational excellence in our services organization.

What you'll do

Business Process Analysis & Support

• Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
• Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
• Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues.
• Manage and optimize Oracle CX Field Service Cloud business processes and interaction with Oracle CX CRM Cloud, and ERP (Oracle EBS)
• Provide frontline support and training for end users in the Services function
• Drive adoption of new tools and digital capabilities in the field and back office

Data Analysis & Reporting

• Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
• Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
• Ensure data quality and alignment across systems (Oracle EBS, CX Field Service, and internal data lakes/platforms)

Solution Delivery & Continuous Improvement

• Work closely with developers and system integrators to test and validate enhancements and system changes
• Lead or support projects focused on digitizing and improving field service workflows
• Document system processes, configurations, and best practices
• Identify automation and integration opportunities between platforms to streamline operations

What you'll bring

Required

• Bachelor's Degree in Information Systems, Business, or a related field (or equivalent experience)
• 3-5+ years of experience as a Business Analyst or similar role in IT or Services Operations
• Hands-on experience with Oracle EBS R12, particularly in Order Management and Inventory modules
• Ensure that colleagues, customers and stakeholders stay informed of progress, issues, risks and interdependencies relating to operational plans and projects.
• Collaborate with stakeholders to gather and translate business requirements into technical specifications.
• Support Services business portfolio & application teams in all areas to drive transformation process with focus on standardization & simplification & modernization.
• Working knowledge of Oracle CX Field Service Cloud - configuration, dispatching, mobile workflows, etc.
• Strong SQL skills and experience working with BI/analytics platforms (Qlik, Palantir, PowerBI)
• Strong analytical, documentation, and communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred

• Experience supporting a field-based service team or dispatch center
• Manufacturing or industrial services background is a plus
• A Willingness and ability to travel up to 25% of the time depending on assigned business initiatives is required.
• You must also be able to demonstrate that you are a customer-focused individual with the energy, drive and commitment to make things happen.

Why join us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.

• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

Salary: The compensation range for this position is $77k - $92k Annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.