Transportation Dispatcher

GENERAL PURPOSE
Work under a moderate degree of supervision to coordinate the scheduling and dispatching of truck drivers to ensure
timely and ef f icient delivery of product shipments. Perform routine job duties independently and resolve issues in
straightforward situations, assessing each using standard procedures. Seek assistance for uncommon, new, or
complicated situations.
JOB DUTIES AND RESPONSIBILITIES
* Schedule and dispatch daily loads/shipments (raw milk, products/goods) to meet customer needs and optimize
routes to reduce costs and elevate overall ef f iciency
* Dispatch approved drivers to appropriate loads based on availability, capacity, and delivery deadlines ; conf irm
load date/time and delivery date/time
* Audit driver compliance with schedules
* Serve as the primary point of contact between drivers, customers, and internal contacts. Communicate delivery
instructions, customer changes, address issues, and provide updates on shipment status
* Develop and maintain relationships with carriers and drivers to understand their needs, operating schedules,
and physical limitations while working to inform them of the needs of our customers and distribution system
* Be familiar with contracts established with each customer regarding volumes and quantities, plant operating
schedules, warehouse schedules, and all special requirements or circumstances
* Monitor milk movements to ensure all producers remain qualif ied during qualifying months and between Federal
Orders. Maximize diversions and transportation credits where applicable (applicable to raw milk)
* Assemble orders that make up outgoing loads. Maximize carrier load weights and volume by coordinating
orders with other company depots, plants, warehouses, etc.
* Monitor secondary f reight costs and work to minimize those costs when scheduling deliveries
* Monitor the progress of deliveries f rom start/load assembly to delivery to the customer. Use tracking systems to
monitor the location and status of trucks and shipments. Address any delays or issues promptly
* Handle emergencies and unforeseen events such as accidents, traf f ic delays, or equipment malfunctions.
Coordinate with drivers and others to f ind quick and ef fective solutions
* Ensure all dispatch activities comply with federal and state transportation regulations. Keep up -to-date with
changes in laws and regulations af fecting the trucking and/or dairy industry
* Address customer inquiries and concerns regarding delivery times, delays, and other related issues. Maintain a
high level of customer satisfaction through ef fective communication and problem resolution
* Provide drivers with necessary information and support to perform their duties ef fectively. Assist with directions,
load information, and other logistical details
* Match proof of deliveries and approval of carrier invoices. Validate all charges
* Work with other groups to resolve issues that arise with the incoming manifests matching the dispatch schedule
* Input and maintain accurate records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of
lading f iles, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant
data). Prepare regular and ad-hoc reports
DFA Benchmark Job Profile template.docx
* Seek and negotiate the lowest carrier costs per set authority limit
* May handle the sale/disposal of distressed loads and track on the rejected load database. Communicate and
maintain accurate and timely records of distressed loads including quality results, disposition, and/or sale price
* The requirements herein are intended to describe the general nature and level of work performed by employee,
but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

GENERAL PURPOSE
Work under a moderate degree of supervision to coordinate the scheduling and dispatching of truck drivers to ensure
timely and ef f icient delivery of product shipments. Perform routine job duties independently and resolve issues in
straightforward situations, assessing each using standard procedures. Seek assistance for uncommon, new, or
complicated situations.
JOB DUTIES AND RESPONSIBILITIES
* Schedule and dispatch daily loads/shipments (raw milk, products/goods) to meet customer needs and optimize
routes to reduce costs and elevate overall ef f iciency
* Dispatch approved drivers to appropriate loads based on availability, capacity, and delivery deadlines ; conf irm
load date/time and delivery date/time
* Audit driver compliance with schedules
* Serve as the primary point of contact between drivers, customers, and internal contacts. Communicate delivery
instructions, customer changes, address issues, and provide updates on shipment status
* Develop and maintain relationships with carriers and drivers to understand their needs, operating schedules,
and physical limitations while working to inform them of the needs of our customers and distribution system
* Be familiar with contracts established with each customer regarding volumes and quantities, plant operating
schedules, warehouse schedules, and all special requirements or circumstances
* Monitor milk movements to ensure all producers remain qualif ied during qualifying months and between Federal
Orders. Maximize diversions and transportation credits where applicable (applicable to raw milk)
* Assemble orders that make up outgoing loads. Maximize carrier load weights and volume by coordinating
orders with other company depots, plants, warehouses, etc.
* Monitor secondary f reight costs and work to minimize those costs when scheduling deliveries
* Monitor the progress of deliveries f rom start/load assembly to delivery to the customer. Use tracking systems to
monitor the location and status of trucks and shipments. Address any delays or issues promptly
* Handle emergencies and unforeseen events such as accidents, traf f ic delays, or equipment malfunctions.
Coordinate with drivers and others to f ind quick and ef fective solutions
* Ensure all dispatch activities comply with federal and state transportation regulations. Keep up -to-date with
changes in laws and regulations af fecting the trucking and/or dairy industry
* Address customer inquiries and concerns regarding delivery times, delays, and other related issues. Maintain a
high level of customer satisfaction through ef fective communication and problem resolution
* Provide drivers with necessary information and support to perform their duties ef fectively. Assist with directions,
load information, and other logistical details
* Match proof of deliveries and approval of carrier invoices. Validate all charges
* Work with other groups to resolve issues that arise with the incoming manifests matching the dispatch schedule
* Input and maintain accurate records and data in systems, spreadsheets, etc. (customer proof of delivery, bills of
lading f iles, receiving credits, customer receipts, delivery schedules carrier/hauler info, costs, and other relevant
data). Prepare regular and ad-hoc reports
DFA Benchmark Job Profile template.docx
* Seek and negotiate the lowest carrier costs per set authority limit
* May handle the sale/disposal of distressed loads and track on the rejected load database. Communicate and
maintain accurate and timely records of distressed loads including quality results, disposition, and/or sale price
* The requirements herein are intended to describe the general nature and level of work performed by employee,
but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

An Equal Opportunity Employer including Disabled/Veterans