Anatomic Pathology (AP) Client Services Supervisor

This Anatomic Pathology (AP) Client Services Supervisor position works under the direction of the department's Anatomic Pathology Manager to support the Department of Pathology. Supervisors adhere to all departmental and governing organization's policies and guidelines, and ensures effective and efficient operations of the section's pre-analytical performance. This position also oversees staff training and competency investigates problems and recommends solutions that provide efficient specimen handling. This poisiton additionally supports this Departmental purpose through the functions of timely and accurate specimen receipt, accessioning, preparation and/or processing, and send out of various pathology material for analysis and/or consultation, in the Anatomic Pathology Client Services section. Functions also include processing material requests for litigious cases, promptly answering telephones, filing and record keeping, supply inventory/ordering, and general area maintenance.

Apply by Date: October 1, 2025 at 11:59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's Degree in a Science related field.
• Ability to perform statistics and analysis of data including interpretation and correlation.
• Ability to prepare reports using applicable software applications (e.g. Word, Excel, Power Point, Visio), and to present reports to various departmental and hospital committees.
• Possess technical knowledge of Anatomic Laboratory testing and processes.
• Knowledge of state, federal, hospital and departmental regulations and requirements.
• Knowledge of regulatory requirements pertaining to the laboratory.
• Knowledge of quality assurance, quality system essentials, quality improvement, benchmarking, metrics, data analysis, and audit processes.
• Ability to collect data using Laboratory Information Systems (LIS), EPIC EMR, RL Solutions.
• Must have previous supervisory or lead experience.
• Knowledge of laboratory specimen handling, processing, storage, and shipping requirements to meet policy, procedure, and regulatory requirements.
• Knowledge of computer systems such as EMR, email, hospital Incident Reporting system (i.e., RL Solutions), and Microsoft Office Suite.
• Knowledge of LIS sufficient to perform specimen inquiry and other functions such as batching/packing list creation, printing orders and specimen labels, etc.
• Ability to work on multiple tasks simultaneously and to exercise appropriate judgement when setting priorities.
• Completion of work to meet required turnaround times, suspense dates and deadlines.
• Adequate familiarity with medical terminology (e.g., test names, specimen types and medical diagnoses).
• Possess effective verbal communication skills to answer questions from internal and external customers in clear and concise manner.
• Possess written communication skills to compose concise emails, professional EMR messages, maintain legible and accurate records, and convey information appropriately.
• Ability to maintain confidentiality, follow and adhere to HIPAA regulations.

Preferred Qualifications

• Experience working in a quality assurance position in an Anatomic Pathology lab
• ASCP certification as a Histotechnologist (HT)/Histotechnician (HTL), Cytotechnologist (CT), or Pathologists' Assistant (PA) or possess sufficient demonstrated knowledge of these disciplines.
• Possess outstanding written and oral communication skills including the ability to lead discussions and deliver group presentations and prepare concise reports and action memos.
• Demonstrated effective listening and questioning techniques.
• Ability to recognize aberrant processes that could lead to failures.
• Possess excellent strategic thinking, problem solving and decision-making skills.
• Possess the ability to establish and maintain cooperative relationships and to collaborate on interdepartmental projects.
• Excellent project management skills with proven ability to effectively perform and timely manage quality improvement projects.
• Ability to produce high quality deliverables within established timelines.
• Ability to follow written and verbal instructions, and to use good judgement in handling situations not covered by written or verbal instructions. 2. Ability to resolve problems within scope of job duties and knowledge. 3. Ability to maintain composure and flexibility in an evolving environment. 4. Ability to work as a member of a team and to assist colleagues as needed.

Key Responsibilities

• 45% - PERSONNEL MANAGEMENT, EDUCATION AND TRAINING
• 40% - QUALITY ASSURANCE, CONTROL, AND IMPROVEMENT
• 10% - AP CLIENT SERVICES FUNCTIONS
• 5% - REFERENCE LABORATORY UTLIZATION/MANAGEMENT

Department Overview

The Department of Pathology and Laboratory Medicine is a large, diverse multi-site department whose mission is to create a healthier world through bold innovation in patient care, population health, education, technology, and research. UC Davis is leading the way in diagnosing, treating, and reducing the burden of disease. This position sets the highest standards for professionalism and competency in providing high quality patient-centered diagnostic and therapeutic care, customer service, and education to patients within UCDHS and its affiliates. Our laboratories are licensed by the State of California, certified by CLIA, accredited by College of American Pathologists (CAP), AABB, and Foundation for Accreditation of Cellular Therapy (FACT), and located in three distinct facilities: Surgery and Emergency Services Pavilion (SESP); Pathology Building; and the Specialty Testing Center (STC).The department is one of UCDMC's largest ancillary services departments. The Department of Pathology and Laboratory Medicine's mission is to provide high quality patient/physician services, to maintain the excellence of the educational programs, and to perform scholarly research and development. These objectives are to be met within the limits of resources available with emphasis on cost effectiveness and innovation.

POSITION INFORMATION

• Salary or Pay Range: $3,275.86-$6,026.81
• Salary Frequency: Biweekly
• Salary Grade: Grade 23
• UC Job Title: PAT SUPP SVC SUPV 2
• UC Job Code: 005656
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Day
• Location: Histology Building (PATH-V ST) (HSP015)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This position is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Continuous 6 to 8+ Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work overtime as needed. Must follow Standard Precautions, dress code policy, and all other departmental and hospital policies. Must possess the ability to cope with exposure to patients and contaminated specimens.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This is a position with direct access to or responsibility for controlled substances, high risk hazardous chemicals, biological or radioactive/nuclear materials
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks