Business Sales Support Specialist

Job Summary

This position is responsible for receiving and reviewing contracts and ensuring the approved content is conveyed accurately into the billing systems and field dispatching. The ideal candidate is able to solve problems, while continually leveraging various tools to achieve results. This position will help drive success of the business by supporting our sales teams and implementation project managers, acting as a watch guard to ensure incoming contracts, as well as service details are complete and accurate, and executing the requested services. This position may also represent their function inter-departmentally as a subject matter expert on an assigned product in project meetings.

Duties and Responsibilities

• Support all entities of Astound Commercial Services
• Manage quality control and assurance relative to contract request forms for presale process, augmenting, changing or disconnecting service
• Create and analyze billing queries/reports for the purpose of revenue assurance or to support boundary partners and customers
• Ensure phone ops receives correct customer info/support disparities, including 911 information
• Data entry of Enterprise, Government, Education, Medical, and Strategic orders, Wholesale, Carrier and Cellular, COAX and commercial Bulk Video orders into billing system
• Research and provide support associated with customer issues
• Assist with issues in the field and scheduling
• Support product management discrepancies and plans to bill, new launches or product changes
• Ongoing audit activities, including gap identification and supporting resolution
• Work inter-departmentally to support problem solving and issue resolution
• Yearly and monthly variable rate increases
• Determine account adjustments, correctly code, gain approvals, and document
• Proactively identify and advocate process, tool, and reporting improvements
• Other duties as assigned

Requirements/Qualifications

Education: High school diploma or equivalent

Experience:

At least three years' experience in the Telecommunications/cable industry preferred

Knowledge, Skills and Abilities:

• Knowledge with ICOMS, NEWSTAR, SUGAR CRM, BOLT and RT preferred
• Proficiency with Microsoft Office suite including Word and Excel
• Adaptability to change; must be flexible due to the dynamic nature of the job
• Detail oriented with a high degree of accuracy
• Strong verbal and written communication skills
• Excellent customer service skills (internal and external)
• Eager to learn and problem solve
• Demonstrated data analysis and entry proficiency
• Ability to work a variety of hours and accept extended schedules as needed
• Ability to work in a fast-paced environment
• Ability to coordinate complex telephony port requests with minimal supervision
• Ability to work as part of a team
• Ability to prioritize and manage multiple priorities simultaneously

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

Base Salary: The base salary range for this position is $45,000-$55,000, with opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf