Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Halethorpe
Sep 05, 2025
We are seeking a dedicated and technically proficient Service Desk Analyst. This role is responsible for handling inbound inquiries via phone, email, and chat, providing timely and effective support to end users. The scope of support ranges from simple password resets to intermediate-level troubleshooting and issue resolution. Key Responsibilities: * Respond to and resolve inbound support requests across multiple channels (phone, email, chat) * Provide technical assistance to end users, primarily located in the United States * Perform initial triage and troubleshooting of issues, escalating when necessary * Support remote users, including those working from home * Maintain accurate documentation of incidents and resolutions using help desk ticketing systems Required Experience: * 1-2 years of experience in a help desk or call center environment * Familiarity with help desk ticketing tools such as ServiceNow or Ivanti * Experience supporting remote users and working collaboratively in a virtual team setting Technical Skills: * Proficiency in troubleshooting common Windows operating system issues * Working knowledge of Active Directory and domain hierarchy * Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) * Ability to troubleshoot VPN client connectivity issues * Capacity to learn and support custom applications * Skilled in researching solutions using knowledge bases and historical tickets Required to be onsite in Catonsville, MD twice a week Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Halethorpe,MD. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.