Patient Service Representative

Texas Oncology Surgical Specialists is looking for a hybrid/remote Patient Services Representative to join our team! This position supports our South Austin location and follows a hybrid schedule: 3 days on-site and 2 remote days per week. This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays.

This position can be a level 1, 2, or Sr based on candidate experience.

Notes from the hiring manager: Texas Oncology Surgical Specialists (TOSS) is a truly special place to work-where compassion, collaboration, and purpose come together every day. Our team is deeply committed to patient-centered care, and that commitment is matched by a culture of respect, safety, and support. Whether it's rallying around a colleague in times of need or celebrating milestones together, the TOSS team consistently shows up for one another with heart and unity. Anyone joining our team can look forward to working in an environment that values their voice and contributions. We take pride in building strong relationships and supporting each other, our providers and our patient's through every step of the journey.

Texas Oncology Surgical Specialists is a specialty surgical division within Texas Oncology/The US Oncology Network that is committed to providing leading-edge surgical treatments for many diseases and disorders. In Austin and the surrounding areas we offer Surgical Oncology and Thoracic Surgery care. We provide the full spectrum of comprehensive surgical care, from testing, diagnosis, and surgery to ongoing care and treatment of conditions. Our mission is to provide high quality, patient-focused care as cost effectively as possible. Texas Oncology Surgical Specialists is committed to giving each of our patients and their families our time, attention and the highest-quality surgical care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Patient Services Representative do?

Under direct supervision, greets and welcomes patients and their friends/family/caretakers, registers and schedules appointments for patients in an efficient and timely manner, answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff, schedules outside testing and referrals for patients as required, assists physician in correspondence with referring physicians, updates medical record chart by scanning reports and notes into patient record, supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities (including but not limited to):

• Greets and checks in patients and visitors to the clinic
• Provides and explains paperwork for the patient to complete prior to examination
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system. Registers patients in the system as necessary.
• Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
• Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
• Schedules returning appointments in accordance with physician and/or office guidelines
• Maintains lobby area in a neat and orderly manner
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient record
• Performs other duties as requested or assigned

The ideal candidate for the Patient Services Representative will have the following background and experience:

Level 1

• High School Diploma or equivalent required.
• This position is entry level and requires 0-3 years of medical business office experience.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.

Level 2 (in addition to level 1 requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.