New 
Contact Center Agent
 OnPath Federal Credit Union | |
life insurance, sick time, 401(k)
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 United States, Louisiana, Metairie | |
| 3131 N. I-10 Service Rd. E. (Show on map) | |
 Aug 26, 2025 | |
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At OnPath Credit Union, we share a passion for delivering exceptional service.
Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.
If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!
Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:
Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.
We are looking for a Contact Center Agent to join our team! The salary range for this position is $17 to $19.71 per hour based on skills and experience. This position is classified as Hybrid, which means that they will work in the office 2 or more days a week.
Role:
Responsible for handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding accounts, orders, payments, products, and services. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Contact Center.
Major Duties and Responsibilities:
* Receives member telephone calls in a professional manner. Answers questions and solves problems from members by listening, collecting data, securing answers, and reporting results to the inquiring party.
* Actively promote and cross-sell credit union products and services by recognizing member needs and matching services and products. Keeps members informed of Credit Union services and policies, including types of available accounts, interest rates, payroll options, and other related services.
*Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Ensures members' requests and questions are promptly resolved. Maintains the privacy of member account information.
* Performs member transactions, file maintenance and account changes as needed adhering to Credit Union policies and procedures. Completes required reports and records accurately and promptly.
* Good communication and coordination exist with co-workers, management, directors and committee members.
* Perform additional duties as assigned by management.
Experience:
Education/Certifications/Licenses
* High school diploma or GED.
ADA
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Disclaimers
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OnPath FCU is an EOE/M/F/Disability/Veteran
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