Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
This position fulfills all training needs and demands as required by the field, customers, and other personnel. Create training courses, along with certification, using the current training management software. Provide service/support to customers, FSE's and other DiaSorin personnel with regards to instrument maintenance, calibration, troubleshooting, repair and training - in particular escalated situations. Develop all FSE's to ensure a sustainable business model. Lead by example, on and off site. Be a coach to the engineers, customers, and others as it supports DiaSorin's business objectives.
Key Duties and Responsibilities
- Conduct and manage all CLIA instrumentation training processes that are designed to develop a highly skilled workforce and customer base capable of delivering results consistent with corporate goals and objectives.
- Participate in the development and delivery of internal training programs.
- Formally and informally lead the training and coaching of others in area of competencies where appropriate.
- Participate in formal and informal training required to increase skills to meet work expectations.
- Evaluate the effectiveness of training process and programs.
- Promote and encourage the use of tools available including Bomgar, LiaConsole, WAF analysis, and others as they become available to increase service effectiveness; both on-site and prior to arriving on-site
- Provide technical leadership related to instrument maintenance, calibration, troubleshooting, and repairs to facilitate good customer relations.
- Evaluate and recommend new instrument systems by performing minimum requirement assessments and producing corporate reports.
- Provide technical training and support infrastructure for new systems.
- Assist Field Personnel in order to meet Corporate goals including but not limited to Mean Time Between Failure (MTBF), overall EPI (Engineer Performance Index), and it's 3 main components: 1) Service Time 2) Spare Part Cost, and TBV (time between visits), for Diasorin's instrumentation.
- Develop service plans aimed at improving processes and containing costs for all instrument platforms.
- Discover new methods to maintain and elevate current NPS (net promoter score) and customer satisfaction scores.
- Look for opportunities to expand the current testing menu.
- Develop leadership competencies and foster an environment that results in a risk-taking, energetic, and accountable workforce that work together to fulfill corporate objectives.
- Promote open channels of communication throughout the organization through continual thoughtful and open communications.
- Actively participate in team meetings and act as a resource for the group.
- Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance.
- Promote through interactions an environment that supports trusting relationships and ethical leadership.
- Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
- Develop technical training courses.
- Understand and utilize documentation protocols and accurately and legibly complete all documentation on time to result in a product/process history consistent with GMP requirements.
- Follow established DiaSorin's compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, CLIA and FDA.
- Mentor and coach FSE's and other technical personnel via phone, email and at customer sites on using the proper maintenance, repair and troubleshooting processes to meet customer expectations and manufacturers specifications.
- Coordinate service call escalation process to avoid instrument replacements.
- Support LAS and integration activities as needed
- Give recommendations to current part Reorder Points based on instrument forecast and/or an increased frequency of certain component failures
- Prepare regular technical meetings with FSE's based on feedback from the field, new technical notes, and new experiences as necessary.
- Provide feedback to Corporate Service on changes needed to technical procedures or part/system improvement ideas
Education, Experience and Qualifications
- 4+ Years in a science or technology field required
- 2+ Years in Biomedical Equipment Technology, AA Electronics, Engineering Technician or equivalent required
- 4+ Years of established field experience required
- 2+ Years of proven success as a DiaSorin Field Service Engineer required
- 2+ Years as a Biomedical Equipment, Electronics or Field Service/Laboratory Support Technician, or equivalent combination of education, training and experience required
- Conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation
- Present technical information in formal settings, including demonstrations at Conferences, Exhibits, and customer sites
- Contribute to service process improvement
- Do preventative maintenance and troubleshooting with reference to manufacturer's manual
- Demonstrate and explain correct operation of equipment
- Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner
- Knowledge and skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation
- Knowledge and understanding of electronics, medical terminology, chemistry, and physics
- Knowledge and understanding of basic immunology and immunoassay technology
- Working knowledge of good manufacturing practices (cGMPs)
- Understanding of good laboratory practices and techniques
- Knowledge of and skill in using Microsoft Office applications
- Familiarity with Google Suite
Licenses and Certifications
- DL NUMBER - Driver License, Valid and in State required
Travel Requirements
- Travel: Frequent - up to 80%
Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
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DiaSorin
Aug 26, 2025