Coordinator, Lifesaving Outcomes - New York, NY

Location:New York Adoption Center

Hiring Range:This position's hiring range is anticipated to be $23 to $25 per hour, depending on experience, plus great benefits!

Interviews will start on July 30th and occur weekly until the position is filled.

Work Schedule: Sunday-Thursday 10am-7pm

Summary: Lifesaving Outcomes Coordinators are responsible for the daily functions and growth of the foster care program. This includes coordinating the placement and progress of pets in foster care, facilitating recruitment, engagement, and daily correspondence with foster caretakers, and processing adoptions for pets in foster care. Coordinators act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, coordinators may receive intensive assignments in a particular program, based on organizational needs. Coordinators have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.

• Coordinate and conduct day-to-day lifesaving program activities including pet adoptions, medical overview and support, foster care, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving including pre- and post-adoption & foster parent support.

• Lead and empower fosters and foster teams in support of programs with the goal of utilizing fosters to the greatest extent possible to expand Best Friends lifesaving capacity; deliver and lead superior customer service.

• Develop a detailed knowledge of Best Friends' program to speak knowledgably about and support teams in providing or communicating about programs.

• Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists,including accurate and timely communications, work completion, data entry, and recordkeeping.

• Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

Skills and Experience:

• 1 year+ experience working for an animal rescue or shelter required with a preference for animal foster programs specifically.

• Experience with neonatal animals, medical handling/triaging, and/or animal behavior preferred.

• Ideal candidate is detail-oriented and extremely communicative, a self-starter/willing to take initiative, can multi-task with quick deadlines, positive attitude/excellent customer service, and willingness to learn quickly.

• Bilingual or multi-lingual skills preferred but not required.

• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.

• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.

• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.

• Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands.

• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.

• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software,or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.

• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.

• Valid driver's license, meeting Best Friends Animal Society's driver qualification standards; ability to travel, including overnight stays, when needed.

• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.