EUV OPP Group Leader

Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The Customer Support (CS) organization is responsible for the installations, qualification, repair, and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of knowledge to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

Role and Responsibilities
The EUV OPP Group Leader will report to an EUV OPP Operations Manager and sets the operational course, technical direction, employee development and leadership to a team of leading engineers who provide support to ASML customers. Flawless execution and co-ordination of technical and operational activities completed by ASML personnel at the customer site are critical. Managing and coaching a group of lead engineers and assisting them on their individual growth journeys is also a key component.

This position is a leadership role in a 24x7 support organization. As part of a small team that functions 24x7 you are the first point of contact for both operational needs as well as organizational needs. You own your reports and are accountable for all of their output. This includes performance, skills management, quality, and above all safety.

The OPP team leader will work together with the current EUV OPP manager and EUV leadership team to support the 24x7 lead engineers in the office. The lead engineers will formally report into this team lead position. The team leader will flex working hours to match the same shifts as their team and will ensure continuous support for the 24x7 operations in both personnel scheduling and skills management in the team of 8 lead engineers.

The following are the leadership responsibilities this individual will have:

People Leadership

• Lead a local customer support team, creating synergy and collaboration with other teams and ASML's customers.

• Create an environment of trust, open communication, creative thinking, and cohesive team effort

• Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured development.

• Identify team needs including hiring, development, and performance management.

• Consistently manage team according to ASML policies, procedures, and processes.

• Meet individually with your Team Members in a 1:1 no less than one meeting per month.

Operational Leadership

• Safety: Ensure all operations are performed in a safe environment and drive towards a culture of safety first.

• Quality: Proactively identify and implement process improvements that enhance quality excellence, first time right and minimum variation.

• Business targets: Drive organization to meet customer and ASML deliverables by meeting team commitments

• Cost control: Drive initiatives regarding cost control and align your team to meet key performance indicator targets.

• Customer interface - understand expectations, needs and drives quality and timely execution.

• Supervise technical progress and proactively drive solutions with an empowered team.

• Manage the operational, short-term workforce planning.

• Internal and external stakeholder management

• Support team during high pressure escalations

Education and Experience

• Must have a Bachelors degree in a relevant technical field.

• Minimum of 5-10 years of experience in front end customer support in a technical, high pressure environment.

• Minimum of 2-3 years of people management experience.

• Experience using Microsoft Suite.

• Knowledge of the semiconductor industry.

• Experience working in the semiconductor industry preferred.

• Experience with operations and escalation management strongly preferred.

Personal Skills

• Strong sense of ownership.

• Focus on understanding details.

• Outspoken with good interpersonal skills.

• Able to work under minimal supervision.

• Ensure and enable the team to work safety.

• Motivate, inspire, and influence others.

• Ability to build and extend trust.

• Flexibility to support the business and or needs of the team.

• Dynamically assign priority based upon the situation of the customer and internal needs.

• Clear and effective communication skills.

• Ability to measure and drive improvement towards a goal.

• Have a continuous improvement mindset.

• Verbal and written language skills in English.

Other Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will requires flexibility in work schedule and will require some night shift work pending the operational need of your team.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• The employee is occasionally required to move around the campus.

• The employee may occasionally lift and/or move up to 20 pounds.

• May require travel dependent on company needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Can work under deadlines.

• The environment generally is moderate in temperature and noise level.

• Must be able to read and interpret data, information, and documents.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Willingness to continue learning and growing in a professional environment is necessary.

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

• Will require time inside the clean room working with electromechanical equipment, dependent on company needs.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.