Sr Technical Product Manager, Enterprise AI

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Owns product end-to-end for complex or cross-platform Enterprise AI solutions of the highest complexity and scope, including defining, managing, and communicating vision, strategy, technical capabilities, and roadmaps.

• Designs and drives end-user research; partners with business, internal/external collaborators, and leadership to understand customer experience, identify unmet needs, and shape opportunities.

• Conducts quantitative and qualitative analysis to identify innovation opportunities, root causes of issues, and assess size and impact; partners with data scientists to derive insights.

• Uses rapid hypothesis testing (A/B tests, prototypes, cost-benefit/ROI/NPV analysis) to prioritize investments and guide product direction.

• Secures and manages product funding; monitors industry and technology trends to anticipate impacts and incorporate into product strategy.

• Communicates and presents product vision, roadmaps, and results to leadership; delivers ad hoc analysis and insights to support executive decision-making.

• Influences product features, technical improvements, and roadmap decisions to improve customer experience, scalability, and performance.

• Acts as a customer evangelist by embedding voice of customer (VOC) into strategy, engaging directly with customers, and driving a customer-first culture.

• Translates strategy into features and user stories consumable by development teams, often spanning multiple Agile teams with dependencies.

• Owns and manages product backlog and priorities across 5-8 Agile teams; ensures alignment on scope, technical debt, defects, and long-term investment.

• Collaborates across PM, Dev, Architecture, and Agile Release Train leaders; actively contributes to PI Planning, System Demos, and Inspect & Adapt ceremonies.

• Runs betas/pilots, supports go-to-market and adoption, and ensures product quality in production; accountable for issue resolution and stakeholder communication.

• Tracks product health via dashboards, KPIs, and QBRs; drives continuous improvement and resolution of operational or organizational blockers.

• Builds and maintains partnerships across business, technology, and third parties to evaluate licensing and collaboration opportunities.

• Supports sales, marketing, and other stakeholders with product knowledge and technical documentation.

• Maintains professional expertise through industry engagement and develops tools/training to strengthen the Technical Product Management function.

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities:

• Agile Methodologies Shown success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing Strong requirements elicitation, and shown writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives, User Stories and features that the DevOps teams can ingest. (Required)
• Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Shown ability to successfully and efficiently connect with Leadership, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills to present technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Understanding of platform technologies and components such as security, performance, optimization, API integration. knowledge of full technology stack on which your assigned product runs. (Required)
• Strong analytical skills with ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
• Integration Knowledge and experience with integration patterns, API's, and protocols such as REST, EDI, SOAP, etc. (Required)
• Knowledge of DevOps and application of CI/CT/CD in Agile environment. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.