HELP DESK SPECIALIST

***Remote / telework is approved for this position***

Job Summary

VSolvit is looking for a JR Level Help Desk Specialist to provide Information Technology Engineering and support services to the Naval Sea Systems Command (NAVSEA). As a specialist on this project, you will be part of a team supporting an enterprise application. The ability to identify, communicate, and resolve technical issues is important in all aspects of this role.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), and staying focused on the assigned tasks including company meetings, and completing other tasks as assigned.

Responsibilities

• Provide Help Desk support to troubleshoot reported issues
• Perform User Testing of Application, regression testing, and validation/verification
• Create, Update, and Maintain Test Scripts/Functional Validation for help desk support and user testing
• Perform Testing Status updates, reviews, and analysis to track status of fixes to application
• Produce Help Desk and Test Result reporting that includes lessons learned, corrective actions and process improvements to mitigate common user help desk issues and testing issues
• Provide subject matter expertise in process improvements to test plans, help desk, and overall inventory management process that reduce errors in workflows and increase stability of the application
• Provide process engineering support to improve process simplification, process reliability, and preventive maintenance
• Track and report on system availability, utilization, and downtime with incident reports submitted within eight (8) business hours of an identified system failure
• Provide Weekly Incident reports (or trouble tickets), which will be tracked to closure with a status summary
• Provide Help Desk support to troubleshoot reported issues
• Perform User Testing of Application, regression testing, and validation/verification
• Create, Update, and Maintain Test Scripts/Functional Validation for help desk support and user testing
• Perform Testing Status updates, reviews, and analysis to track status of fixes to application
• Produce Help Desk and Test Result reporting that includes lessons learned, corrective actions and process
• improvements to mitigate common user help desk issues and testing issues
• Provide subject matter expertise in process improvements to test plans, help desk, and overall inventory
• management process that reduce errors in workflows and increase stability of the application

Basic Qualifications

• High school degree, or a GED, and five (5) years of relevant experience in engineering
• 1+ years of Help Desk support, including troubleshooting
• United States Citizenship required
• Active DoD SECRET Security Clearance or the ability to obtain one
• Exceptional attention to detail
• Excellent analytical and problem-solving skills
• Good oral and written communication skills
• Team player and able to work efficiently with minimal supervision
• Strong analytic, quantitative, logic, and reasoning skills
• Must be a U.S. Citizen
• If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• Knowledge / experience in Java (J2EE & JSF)
• Oracle experience (Database, WebLogic, Enterprise Manager)
• Experience with Web Enterprise Application
• Experience with Web Servers
• Experience in Red Hat 8
• PrimeFaces
• Eclipse IDE
• Visual Studio 2019
• Visual Basic .Net / C# .Net 16.0
• MS Access 2016
• Windows 10 / 11 / Server
• Prior DoD systems experience.
• Experience with process improvement methods

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.