Sr. HR Systems Product Lead

About this role:

Gartner is on an aggressive growth trajectory, and our technologies must keep pace with the evolving needs of the business, ensuring our systems of record enable operational excellence and efficiency.

We are seeking a highly motivated Senior Product Lead to oversee our portfolio of HR enabling technologies, including Learning Management Systems (LMS) as well as other key HR platforms such as survey feedback systems and organizational modeling systems.

The Senior Product Lead provides active thought leadership on best-in-class technologies and capabilities, collaborating with the business to evolve our products and drive innovation that benefits the organization. This role sits at the intersection of business and technology, building and maintaining strong relationships with Business Process Owners, and consulting and guiding the business on technology possibilities, limitations, and the implications of system changes.

The Senior Product Lead provides operational leadership and excellence in execution across multiple HR systems. This position sits within the HRIS organization and requires a leader with a strong customer orientation, a deep understanding of learning and HR technologies, and expert technical knowledge of learning management systems, survey feedback systems and organizational modeling systems, as well as a basic understanding of enterprise HR systems. Acting as the Product Owner for these technologies, the Senior Product Lead must provide transparency into HRIS team activities, estimate delivery timelines for issue fixes and product enhancements, and manage to these deadlines while maintaining strong communication with the business. The Senior Product Lead must also demonstrate strong vendor management skills, ensuring our partnerships with technology vendors and system integrators deliver on the quality and timelines necessary to effectively support the business.

What you will do:

Manage and evolve the HR technology portfolio and roadmap, including learning management systems, survey feedback systems and organizational modeling systems and other related platforms.

• Remain apprised of the evolution of supported products as they pertain to the Gartner operating environment, to further improve the value of HRIS and related systems.

• Manage relationships and meetings with key business partners to ensure visibility and partnership for issue resolution and enhancements.

• Own and execute the administration, configuration, and optimization of learning management systems, survey feedback systems and organizational modeling systems, including business processes, security & compliance, notifications, auditing, and data quality management.

• Manage capability-specific vendor-led releases, including configuration, development of new features, and creation and execution of regression test plans.

• Drive operational excellence in our systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues, and applying project management principles for longer-term initiatives.

• Manage bug/issue resolution processes: root cause analysis, impact analysis, and driving solution design across all supported platforms.

• Manage system enhancements: feature design, implementation, testing, and deployment for all supported technologies.

• Adhere to internal compliance policies and procedures via HRIS and related systems as indicated by the business process owner.

• Execute and lead quality assurance efforts to ensure the accuracy of data and information across all platforms.

• Participate in and lead requirements gathering sessions with functional subject matter experts, IT, and users.

• Support business process owners in handling end-user requests, including the development and upkeep of knowledge management collateral to support system training and end-user education efforts.

• Lead vendor management efforts relative to learning management systems, survey feedback systems and organizational modeling systems

• Support Learning & Development and HR teams in change management efforts related to digital transformation and technology improvements.

What you need:

• Bachelor's Degree highly preferred

• 3+ years' experience with Learning Management Systems, preferably Cornerstone on Demand, Workday Learning, Degreed, Qualtrics and/or OrgVue.

• Workday HCM and/or LMS experience highly desirable

• Familiarity with GDPR, privacy and data security requirements, tools and methods

• Experience developing reports and dashboards

• Advanced Microsoft Office skills required

• Strong service orientation with a high sense of ownership and accountability

• Proven ability to work independently and as part of a team

• Strong analytical, troubleshooting and problem-solving abilities

• Strong work ethic and motivation to achieve goals and exceed expectations

• Exceptional time management skills and the ability to handle multiple assignments and achieve deadlines

• A 'systems' thinker with a process orientation and significant attention to detail

• Superior interpersonal, written and oral communication skills

• High level of executive presence

• Change management experience preferred

*Must be located within a commutable distance to Irving, TX.*

*Must be able to work without sponsorship, now or in the future.*

#LI-AH1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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