Senior Director Product Management, Next Gen Partner Experience

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's ecosystem thrives on partners who build, implement, and extend the platform for our customers. As the the Senior Director, NextGeneration Partner Experience, you'll lead the strategic vision, roadmap, and execution for and end-to-end transformation of our partner experience. With 91 % of Salesforce customers using at least one AppExchange app and 70 % of implementations led by consulting partners, this role will be instrumental in shaping the next chapter of Salesforce's partnerdriven growth.

This senior leader will own Salesforce's NextGeneration Partner Experience. The role will define the product vision, strategy and roadmap for a unified, AIdriven partner experience that spans onboarding, enablement, community, coselling and support. It will be highly visible internally and externally, accelerating partnerdriven growth by reimagining how partners collaborate with Salesforce to deliver value.

• Define and champion the product vision, strategy, and multi-year roadmap for a next-gen partner experience, ensuring alignment with Salesforce's platform and AI initiatives and a focus on "customer 0" adoption of Salesforce technology.

• Build and execute a roadmap for agentic onboarding and support, a Slackfirst partner community, nextgeneration tools for co-selling (e.g., lead registration, market development fund (MDF) management), partner enablement, and support.

• Lead crossfunctional teams (engineering, design, research, marketing and analytics) to deliver delightful, scalable features from concept through launch and iteration; ensure accessibility, security and compliance.

• Deeply understand the needs of consulting partners, SIs, global SIs, ISVs and resellers; champion their voices through user research and datadriven decisionmaking.

• Manage and develop a diverse team of product managers and crossfunctional leads, fostering an inclusive culture, setting clear goals and aligning stakeholders across a matrixed organization.

• Evangelize the vision internally and externally; collaborate with Partner Program and alliances teams to drive adoption and measure business impact.

• 10+ years of product management experience, with experience in leadership roles (e.g., Director, Sr. Director, or equivalent) with a proven track record of defining product strategy, vision, and roadmap.

• Exceptional strategic thinking and analytical skills, with the ability to translate complex market dynamics and technical concepts into actionable product plans and measurable business results.

• Outstanding written and oral communication skills, including proven experience presenting to executive leadership and representing the company as a domain expert.

• Demonstrated ability to lead and inspire cross-functional teams (engineering, design, sales, marketing) in a highly matrixed organization.

• Experience hiring, managing, and developing high-performing product teams, including both individual contributors and senior leaders.

• Experience managing global teams at scale across multiple hubs and time zones.

• Bachelor's degree in a technical discipline (e.g., Computer Science, Engineering) or equivalent practical experience.

• Preferred Qualifications

• Proven track record of building 0-1 products, platform/ecosystem products, or complex two-sided marketplaces.

• Proven ability to leverage AI tools for rapid prototyping, accelerating roadmap development, and delivering innovative products to market at speed.

• Experience building agentic software systems, slack applications, partner relationship management tools.

• Familiarity with Salesforce technology, including the Salesforce Platform, Agentforce, and Data Cloud.

• Deep understanding of partner & developer ecosystems and the tools/platforms they use to build and deploy solutions.

• MBA or advanced degree in a relevant field.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.