Remedy / Helix Software Developer

Remedy / Helix Software Developer
Redstone Arsenal
Huntsville, Alabama

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a qualified Remedy / Helix Software Developer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

Essential Duties and Responsibilities:

• Performing application development utilizing the BMC Remedy/Helix/ITSM platform.
• Administering and maintaining baseline, overlaid, and custom applications.
• Planning, testing, and implementing system upgrades to ensure platform currency and stability.
• Maintaining and optimizing Remedy Change Management, Release Management, Problem Management, and Task Management modules.
• Ensuring process workflows align with organizational requirements and industry best practices.
• Administering application data on a daily basis.
• Processing queries and generating reports as requested by end users.
• Interfacing directly with customers to troubleshoot issues and provide technical resolution.
• Working closely with cross-functional team members to ensure cross-platform module compatibility and standardization.
• Maintaining comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for
  team members.
• De-conflicting competing requests and requirements to ensure optimal resource allocation.
• Establishing, maintaining, and following documented processes and procedures.
• Ensuring compliance with established protocols and continuous improvement initiatives.
• Performing additional duties as required to support organizational objectives.

The successful candidate will:

• Have excellent problem-solving and analytical skills.
• Have a strong communication and customer service abilities.
• Be able to work collaboratively in a team environment.
• Quickly adapt to new situations.
• Be willing to work late night maintenance windows to support patching.
• Have a strong commitment to a team environment.
• Have a willingness to learn new technologies.
• Be able to de-conflict requests/requirements.
• Be able to work independently with minimal supervision, with a high level of accuracy and attention to detail.

Education andExperience:

• Must have 6, or more, years of general (full-time) work experience
• Must have 4, or more, years of directly related software developer experience
• Must have proven experience with the BMC Remedy/Helix ITSM platform.
• Must have a strong understanding of ITIL processes and frameworks.
• Must have experience with system administration and application development within Remedy/Helix.
• Must be willing, and able, to work late-night maintenance windows to support patching and system updates.
• Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)
• Must have an active DoD Secret Security Clearance

Position Type/Expected Hours of Work:
This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. It will require off-hours and weekend on-site support during mission/test events. Travel required (approximately 10% of the average year). Tele-work is available for brief periods, but on-site support is required for all mission and test events.

Other Position Requirements:

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Must be able to obtain a Secret clearance by date of hire.
• Must be able to travel, including air travel.
• Must have a valid Drivers License.

HX5 offers a competitive salary and benefits package to include:

• Medical/Dental/Vision Insurance
• 401(k) plan with Company Match
• Paid Holidays
• Paid Time Off
• Parental Leave
• Life Insurance
• Tuition Reimbursement
• Identity Protection
• Medical and Dependent Care Flexible Spending Accounts
• Commuter/Transit Spending Accounts
• Group Legal Coverage Options
• Pet Insurance

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE:
If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.

CJ