New

Director, Customer Journey & Engagement

Lenovo
United States, North Carolina, Morrisville
Aug 12, 2025
General Information Req # WD00085396 Career area: Marketing Country/Region: United States of America State: North Carolina City: Morrisville Date: Tuesday, August 12, 2025 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements We're looking for a bold, strategic leader to continue driving Lenovo's transformation in marketing, sales, and partner engagement through AI-powered platforms and world-class digital experiences. This role sits at the intersection of innovation, execution, and enterprise-wide change, leading high-impact initiatives that define how Lenovo goes to market and connects with customers globally. Key Responsibilities Own and scale Lenovo's AI transformation strategy across marketing, sales enablement, and partner engagement, focusing on enterprise-grade platforms Lead cross-functional teams to deliver AI-powered experiences that unify data, orchestrate content, and drive measurable business outcomes Partner closely with global marketing, sales, IT, product, legal, and exec leadership to align around customer journey improvements and enterprise adoption Drive platform innovation with strong product thinking, moving ideas from concept through launch with speed, clarity, and customer focus Guide responsible AI usage across all go-to-market initiatives, embedding governance and change management best practices Represent the function in executive forums and influence enterprise-wide decision-making Ideal Candidate Visionary product and platform leader with strong enterprise experience Proven success driving digital and AI transformation within matrixed global organizations Deep understanding of B2B marketing, sales operations, partner ecosystems, and customer experience Demonstrated ability to build and scale complex systems, drive adoption, and tell a compelling transformation story Executive-level communication skills with the ability to influence across C-suite, technical, and business stakeholders Comfortable in ambiguity and motivated by results Basic Qualifications 15+ years in digital transformation, marketing tech, enterprise product leadership, or AI solutions Preferred Qualifications Prior success delivering cross-functional initiatives that blend tech, data, and storytelling Experience with LLMs, orchestration frameworks, and generative AI tools is a plus Why This Role Matters Lenovo is at the forefront of global enterprise AI transformation. This role will shape the future of how we create, deliver, and scale experiences across marketing, sales, and beyond. It's a high-visibility, high-impact leadership opportunity to build what's next. The base salary budgeted range for this position is $150k - 190K. Individuals may also be considered for bonus and/or commission. Lenovo's various benefits can be found on www.lenovobenefits.com. In compliance with Colorado's EPEWA, the expected application deadline for this position is October 2, 2025. This applies to both external and internal candidates. #LI-FL1 #LI-Remote We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville