Application Platform Engineer

We are seeking a highly skilled and detail-oriented Application Platform Engineer to join our WaFd Bank Technology team. This role is crucial in owning, designing, implementing, and maintaining applications that support our banking operations and ensure efficiency, security, and compliance. The Application Platform Engineer will be responsible for understanding customer needs, configuring and optimizing our banking products, providing technical support, and ensuring the successful deployment of our applications. The Application Platform Engineer will collaborate with cross-functional teams to deliver reliable and scalable solutions tailored to the financial industry.

Successful Application Platform Engineer must:

Lead by example.
• Develop productive relationships with business and technical leaders across WaFd.
• Demonstrate skill in diagnosing, addressing, troubleshooting, and resolving diverse application issues across multiple platforms.
• Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
• Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
• Ensure a high level of customer satisfaction by delivering excellent service.

Key Functions:

1. Application Design, Development & Support:
   • Owner and strategic leader for multiple enterprise applications (i.e. JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps, etc.).
   • Lead administrator of the CCaas and SaaS applications.
   • Design, configure, customize, and optimize banking applications to meet client specifications.
   • Coordinate and execute application installations, upgrades, and integrations.
   • Troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions.
   • Provide post-deployment support to ensure seamless operations.
   • Identify and resolve technical issues to minimize downtime and enhance system reliability.
   • Analyze customer feedback and transaction data to identify opportunities for improved functionality.
   • Monitor application usage, performance, licensing, and contract renewals.
   • Stay current on industry trends and partner with vendors for updates and enhancements for continuous improvement and innovation.
2. Technical Consultation:
   • Collaborate with business units to understand their requirements and technical challenges.
   • Provide expert guidance on product capabilities and recommend solutions that align with business unit needs.
3. System Integration:
   • Collaborate with internal teams and third-party vendors to integrate new banking technologies with existing infrastructure.
   • Ensure seamless data exchange between core systems, customer-facing platforms, and back-office applications.
4. Collaboration & Communication:
   • Act as a technical liaison between IT, business units, and external partners to ensure alignment, define roadmaps, and strategic efforts that meet organizational goals.
   • Provide regular updates on application performance and project milestones to stakeholders.
5. Training & Documentation:
   • Create and maintain comprehensive technical documentation, user guides, and support materials.
   • Train end-users and internal teams on new applications and systems upgrades.
   • Drive end-user adoption, standardization, and best practices.
6. Deliver Exceptional Service:
   • Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.
   • Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.
   • Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
   • Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently to minimize the impact on business stakeholders.
   • Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
7. Protect WaFd Bank's Interests:
   • Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.
   • Utilize Agile methodology to track, monitor, and prioritize assigned work.
   • Complete and pass all assigned eLearning courses.
   • Adherence to bank and regulatory compliance which includes BSA.
   • Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
   • Train and support the team with product, technology, and operational knowledge.

Education/Skills/Training:

• Experience in administering CCaaS (Contact Center as a Service) and SaaS applications (i.e. JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps, etc.).
• Strong understanding of application architecture, configurations, user permissions, best practices, governance, and change management.
• Familiarity API integrations.
• Knowledge of operating systems, networking protocols, server administration, and cloud technologies.
• Understanding of banking regulations and compliance requirements.
• Experience with cloud-based banking solutions and platforms
• Strong analytical, problem-solving, troubleshooting, organizational, and communication skills.
• Ability to share knowledge with colleagues.
• Ability to solve problems, handle complex and confidential information, and work cross-functionally.
• Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.
• Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs.
• Must be team-oriented, self-motivated, and able to work with minimal supervision.

Preferred Qualifications:

• Atlassian certifications
• AWS Cloud Practitioner certification

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

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