Associate Program Manager

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At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

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A Brief Overview
Collaborates with the Program Manager & Medical Director in the development of the strategy and operations of partial hospital services. Supports the implementation of the vision and strategy for the identification and development of the service line. Collaborates with multiple disciplines, programs, departments, and organizations within and outside CHOP to ensure safe, high quality care and service delivery to patients and families

Serves as the primary back up to the Program Manager. Provides and supports the daily administrative and clinical operations including personnel supervision; documentation and communication tools and systems; regulatory compliance; quality and performance improvement; project management; program metrics; policies, procedures, and protocols.

Provides best practice clinical care for patients and families including completing diagnostic assessments, individual, group and family psychotherapy, care coordination and collaboration with local area providers.

Works collaboratively with Program Leadership to assure CHOP maintains the highest quality care and support practices for PHP services for patients and families. This includes assessing best practices, establishing best practice, and collaborating with local and national leaders to assure a leadership quality of care, practices, policies, procedures, trainings, and practice across the network.

What you will do

• Program Design and Clinical Operations Management:
• Implements operational systems to assure safe, patient and family centered care, and high-quality care of PHP/IOP programs and services.
• In conjunction with Program Manager & Medical Director provides on-going review of patient care, contributes to the development of standards of care utilizing evidenced based practices and ensures adherence to highest established care standards.
• Oversees the development of clinical documentation standards, templates in the Electronic Health Record system. Collaborate with the EPIC team to ensure efficient documentation operations for the program.
• Accountable for operational schedules related to all aspects of the PHP/IOP programing and functioning and regulatory requirements.
• Supports and provides leadership in team meetings and established communication forums to ensure an adequate flow of information within and between teams and programs.
• Provides clinical supervision to clinical staff or direct care staff involved in the daily care of patients.
• Partner with the access team to ensure that the process for scheduling, pre-registration, pre-certification, and financial counseling is family focused and easily accessible.
• Fosters and environment that is customer service oriented with "customers" defined as patients, families, Payer, referring Physicians, and Clinical Care Teams.
• Works with program leadership to ensure that all clinical program activities follow Joint Commission, Department of Health, HIPAA, Patient Safety, Department and Hospital Guidelines.
• In conjunction with Program Leadership achieves productivity standards established with the Departmental Leadership.
• Regulatory Practices & QAPI
• Monitors and ensures execution of State regulatory and Joint Commission standards.
• Accountable for implementing quality and safety initiatives, promotes standards of excellence and best practices in patient care.
• Works with program leadership to review of policies, procedures and care practices for patients, families, and staff.
• Implements and oversees revisions of program documentation for regulatory compliance.
• Conducts chart reviews and QI processes to monitor to collect performance data.
• Collaborates with program leadership to develop, implement and evaluate evidence-based treatment interventions that reflect and extend best practices in partial hospital treatment programs.
• Supports program leadership to develop, implement, and evaluate patient safety, quality assurance and performance improvement projects within the PHP system of care on an ongoing basis.
• Participates in DCAPBS Committees and assists with special departmental projects.
• Accountable to the design and maintenance of a data collection and retrieval systems that yields valid, reliable data for research activities and patient follow up and outcome data.
• Human Resources/Personnel Management
• Fosters a work environment that reflects CHOP ICARE values, supports teamwork, safety, learning and service excellence.
• Works with program leadership to coordinate recruitment of qualified and competent staff.
• Supports staff training, mentoring, supervision, staff recognition, team building and engagement.
• Acts as a backup and support for payroll processing, employee evaluations and special employee events.
• Works collaboratively with program leadership to completes annual staff performance evaluations (including setting staff performance goal, conducting ongoing discussions with staff regarding performance and completing mid-year and annual reviews) Accountable for developing high performance staff and addressing performance issues promptly and appropriately with HR support.
• Implements staff training curriculum and materials that enhance the knowledge and skills of staff to work with and treat program patients and their caretakers.
• Works with program leadership to provide interpretation of CHOP's Human Resources Policies and Procedures, including employee relations, rules of conduct, disciplinary actions, grievance procedures and other personnel issues.
• Advocacy, Outreach and Development
• Implements plan/s to continuously evaluate CHOP as a leader in Partial Hospital Services that address the heath/behavioral health trends and needs of the community.
• Supports leadership in review changes in program services to meet patient needs with particular emphasis on services for underserved populations.
• Maintains ongoing relationships with community agencies and related referral sources, identify patterns and contacts for services
• Engages in educational presentations to the community and within the CHOP care Network.
• Works in close collaboration with site manager and other stakeholders at the site of services.
• Professional Practice
• Assesses, plans, and implements professional interventions based upon the knowledge of social work and counseling practices, human behavior, and the social environment, as well as youth and family development and functioning.
• Provides mental health treatment to patients and their families/caretakers, utilizing recognized best practice interventions in the field of social work and counseling.
• Develops and maintains working relationships with other disciplines, community providers, agencies, schools, and regulators.
• Provides social work/counselor expertise training, supervision, and consultation to social workers or counselors.
• Adheres to professional practice guidelines established for social workers and/or professional counselors.
• Meets with various individuals in the community to promote the PHP services, cultivate referrals and keep informed about events that could affect the program or CHOP.

Education Qualifications

• Master's Degree Clinical Counseling, Social Work, or Psychology - Required

Experience Qualifications

• At least four (4) years providing direct service to youth with a wide range of behavioral, emotional, social, health and psychiatric challenges and differences - Required
• At least one (1) year in providing clinical supervision of clinical and direct care staff - Required

Skills and Abilities

• Knowledge of typical and atypical child development and related areas.
• Knowledge of youth psychopathology.
• Knowledge of therapy and psychological assessment techniques with children and families.
• Applied clinical work with youth: proficient in individual, group, and family therapy modalities.
• Ability to communicate verbally and in writing in English.
• Ability to direct and motivate staff teams.
• Critical analysis and problem-solving skills.
• Ability to work independently.
• Ability to work collaboratively with other health care team providers.
• Ability to develop trusting relationships with patients, families and staff.
• Ability to work with sensitivity to cultural diversity and assists staff in understanding this diversity.
• Ability to identify community resources for families and advocate on their behalf.
• Ability to present self with professional approach and appearance with high level of emotional maturity.
• Ability to learn public health policy and health care legislation and respond to it as a family advocate.

Licenses and Certifications

• Licensed Clinical Social Worker (LCSW) (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Licensed Clinical Social Worker (LCSW) (New Jersey) - New Jersey State Licensing Board - upon hire - Required or
• Licensed Social Worker (LSW) (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Licensed Social Worker (LSW) (New Jersey) - New Jersey State Licensing Board - upon hire - Required or
• Licensed Professional Counselor (LPC) (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Licensed Professional Counselor (LPC) (New Jersey) - New Jersey State Licensing Board - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.