Director, Operations

The Director of Operations is responsible for the operational performance of multiple clinic locations. Provides management and oversight functions for assigned clinics; reporting to the Greater Peoria Support Services, and collaborating with physician leaders, physicians/providers and management team to ensure high quality patient care.

Certifications:

• N/A

Education:

• Bachelor's Degree

Work Experience:

• Physician Dyad Model - 1 year
• Healthcare Leadership - 5 years

Specialized Knowledge and Skills

• Strong interpersonal skills.
• Strong computer skills.
• Strong supervisory and leadership skills.
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
• Knowledge of personnel administration and patient relation principles.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.

• Responsible for creating a culture of innovation, learning, teamwork and professional practice consistent with the mission, vision and values of the organization, in partnership with physician leadership.
• Coordinate services and resources with other directors in the region.
• Assist in the ongoing development and enhancement of regional clinic operations
• Provide mentorship to all new and current clinic leadership, including providing orientation for new administrators.
• Establish effective mechanisms of communication with staff, providers, patients and management team.
• Monitor environmental conditions in order to secure protected health information.
• Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.

• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Demonstrate sound fiscal management of clinic operations through comprehensive budgetary planning, variance analysis/justification and regular monitoring of financial performance/productivity.
• Direct the patient care team to provide quality, cost effective healthcare and patient care processes and protocols to achieve optimal patient outcomes.
• Collaborate with regional physician leadership committees and affiliates related to strategic planning.
• Demonstrate knowledge of physician and staff benefits including communication with physicians and staff related to benefits Schedule, conduct and complete follow-up for regular clinic administrator meetings and clinic site visits.
• Demonstrate knowledge of physician compensation plan including communication with physicians related to individual physician compensation.
• Participate in Provider recruitment in the region.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.