Clinic/Practice Assistant II
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 32 Fruit Street (Show on map) | |
 Sep 04, 2025 | |
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Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.
Under general supervision of the Operations Manager and Technical Manager, coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Molecular Imaging Department. Works with all stakeholders including patients, physicians and clinical staff while conducting imaging exams scheduling/editing/canceling and confirming inpatient/outpatient appointments. Encounters patients with a friendly demeanor and assists with the check- in process for exam preparation. Effectively communicates appointment status to patients. Serves as a resource person for support staff. Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, -provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. PRINCIPAL DUTIES AND RESPONSIBILITIES: *Arrives, schedules, re-schedules and cancels patient appointments in the Radiology Information System (RIS), obtaining patient clinical indications and other pertinent data. *Enters, edits and confirms patient demographics, financial and clinical elements. *Assists patients with updating hospital registration information *Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc. *Provides patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient Screening Form. *Reviews, updates, prints and distributes the daily patient schedule to appropriate personnel. *Identifies any add-on exams and will print and inform the appropriate personnel of any scheduling changes. *Responds to telephone requests and inquiries where appropriate. *Triages clinical inquiries to appropriate personnel. *Engages management and staff for communicating patient appointment delays. *Keeps abreast of exam room availability and any schedule deviations and instrument downtime. *Assists with activating interpreter services and volunteers when necessary *Provides medical transcriptions of certain procedures using appropriate medical terminology and knowledge. *Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies. *Alerts management of any environmental issues associated with the general waiting area *Assists in the orientation and training of new support staff members. *Scans appropriate documents in the RIS *Troubleshoots problems with customer service issues. *Performs additional duties and responsibilities as determined by Operations/Technical Managers. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Physical Requirements The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |