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Technical Support Engineer
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![]() United States, Texas, Dallas | |
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*Required Skills:*
*Strong organizational and inventory management skills.* *Excellent communication and collaboration abilities.* *Proficiency in asset management tools and databases.* *Knowledge of hardware lifecycle management and refresh processes.* *Ability to manage vendor relationships and procurement processes.* *The ability to think strategically and align hardware strategies with business objectives.* *Must be proficient in installing and troubleshooting Microsoft OS, O365 Suite, Microsoft collaboration tools (Teams, SharePoint) as well as other collaboration tools such as Box.* *Experience with Desktop/Laptop PXE boot imaging process using industry standard tools such as SCCM, Tanium, etc.* *Troubleshooting and resolving Citrix/VDI client issues.* *Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, WINS, DHCP, wireless, and basic VoIP phone administration.* *Able to read and understand technical manuals, procedural documentation, and OEM guides.* *Ability to conduct research into PC issues and products as required.* *Ability to follow processes, learn quickly, and interact with a diverse population in a corporate environment providing excellent customer support.* *Excellent verbal and written communication skills.* *Ability to multi-task and set priorities.* *Work independently with minimum supervision and work under pressure and maintain composure.* *Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.* *Identifying opportunities for business enablement through smart use of technology such as proactively using existing systems to identify and resolve potential issues before they arise.* *Ordering, receiving, tracking, and issuing hardware, software, and peripherals to end users.* *Writing clear, concise technical documentation for team members.* *Must have basic knowledge of ITIL and have worked with an industry standard ITSM tool (i.e. Helix, ServiceNow, Remedy, Cherwell, HEAT).* *Description* Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices. Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware. Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions. Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensuring hardware and software compatibility with end-user computing. Participate in strategic planning sessions to understand business drivers and goals, presenting appropriate innovations and thought leadership. Mentor junior team members to help them develop their skills and take on more complex tasks over time. Provide feedback to the end-user services team on technical process issues to improve overall service delivery. Coordinate with end users on expectations and availability to conduct services. Write, review, and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting. Complete lifecycle management updates in the Asset Management Database (AMDB) based on devices moving in and out of stock, as well as maintaining the chain of custody documentation as devices enter and leave the depot. Manage and maintain inventory levels of end-user hardware, ensuring minimum and maximum stock levels are adhered to. Dispose of broken, damaged, and end-of-life assets utilizing Company providers. Maintain and manage vendor relationships, ensuring timely procurement and delivery of hardware including obtaining quotes for hardware from vendors for stock reorder. Ensure compliance with vendor agreements and manage vendor performance Order hardware as needed to maintain stock levels and meet operational requirements. Track incoming and outgoing shipments and deliveries, updating stock levels and lifecycle statuses as appropriate. Support annual hardware refreshes to ensure machines are updated, refreshed, or replaced based on the refresh cycle. Keep the hardware catalog up to date, including adding new models and removing obsolete ones. Provide after-hours support, including weekends and holidays on an On-Call rotational basis. *Additional Skills & Qualifications* High School Diploma Associates degree or bachelor's degree in Computer Science or related technology background strongly preferred Minimum of 3 years of IT desktop support Industry standard IT certifications (A+, Microsoft Office, MCP) a plus *Pay and Benefits* The pay range for this position is $32.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Dallas,TX. *Application Deadline* This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |