New

Head of Networks Operations, CU AT&T

Ericsson
United States, Texas, Plano
Aug 06, 2025
Head of Networks Operations CU ATT This role is a member of the Market Area Americas Networks Leadership team reporting directly to the Head of Networks Americas and is based in Plano, Texas. In this role you will: Be fully accountable for the fulfillment of all contractual obligations toward your customer(s). This includes but is not limited to new product introduction, supply, network rollout, network planning and optimization, and customer support Collaborate with the domain matrixed Service Lines to fulfill customer obligations and to drive quality and cost improvements that enhance shareholder value Identify and drive opportunities to accelerate the adoption of automation and AI for your service delivery Collaborate with the customer unit to drive profitable growth through new business and add-on sales; act as the CFR function in the Ericsson Core 3 Effectively manage changes to scope within existing contracts Be a thought leader and challenger for your customer(s) as it relates to Ericsson Networks Domain Deliver superior financial results that meet or exceed business case (SDP 3) commitments Lead a team of Customer Operations Managers and/or dedicated Program Directors for your programs Be a role model for AmericasIgnited culture and the Ericsson Five Focus areas; uncompromising integrity Functional and technical acumen required: Exceptional knowledge of the Ericsson Networks Domain and Portfolio Exceptional knowledge of how customers plan, build, and operate their networks. Exceptional knowledge of Ericsson Sales Process & Core 3 Exceptional knowledge and ability to deploy automation and AI to improve operational efficiency Strong financial acumen and broad business skill set with proven ability to drive efficiencies and adherence to team financial metrics Experience providing Executive-level reporting including budget, risk management and strategic planning Exceptional ability to tell a story through data with a strong ability to synthesize complex messages Proven ability to influence the C-suite level and to build relationships across internal and external stakeholders Ability to frame complex matrix environment as an advantage using data and narratives that resonate with each audience to gain support Continuous learner with proven ability to quickly learn and apply new technology areas Willingness and ability to travel locally and/ or internationally on short notice Proficiency in the local language Leadership acumen required: Demonstrates Leadership at Ericsson tenets: Proven ability to set and execute clear vision for your unit. Proven ability to develop people. Proven ability to secure results. Master of collaborating and leading in a complex matrix to secure objectives. Role model of uncompromising integrity; upholding ethics and compliance within the decision-making process with the ability to foster a speak-up culture Driver of innovation; naturally embraces new ideas and seeks out diverse perspectives to create innovative approaches and solutions Proven track record leading director-level or higher teams and building highly productive relationships with key internal and external stakeholders Demonstrated ability to lead at the enterprise level, influencing strategy, culture and operations beyond a single business unit Expert in conflict resolution mediation techniques, elevating only critical unresolved issues to executive leadership Demonstrated emotional and cultural intelligence; comfort working with diverse value systems, negotiating style and decision-making differences Minimum experience and education requirement: Bachelor's degree in engineering Minimum of 15 years of experience in the telecommunication infrastructure industry with 10 years in the field of Radio Access Networks Minimum of 7 years in leadership positions Minimum of 5 years working in customer-facing role and/or experience in delivery, operator, or supplier Strong personal track record and experience of sales and C-level engagements in Networks domain Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United States (US) \|\| Plano Req ID: 771018