New

ATM-ITM Support Representative - Toms River, NJ

OceanFirst Bank
tuition assistance
United States, New Jersey, Toms River
Aug 06, 2025
Job Description At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business. Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community! About the Role The ATM-ITM Support Representative will support daily and monthly reconciliation processes and fraud prevention by gathering information, performing analyses, and maintaining documentation. The Representative will manage innovative new technologies that provide our customers with best-in-class customer service options and card services capabilities. Ensures our fleet of video teller enabled ATMs are performing and able to meet our customers evolving demands and we can provide cards to our customers when and where they need them. What You Will Do Perform processes related to the Bank's armored car relationship including daily vault cash reconciliation and adjustments. Process ATM suspense transactions and reconciliation of ATM suspense accounts as well as ATM daily check deposit exception review. Communicate with internal and external customers regarding ATM/ITM activities, and provides branch support Communicate Health Checks daily with ATM/ITM Support Group and the proper servicing groups to ensure all ATM/ITM machines are operational. Assist with Instant Issue Debit Cards (Trism) support for all branches including card stock inventory. Support management with projects and conversion activities for ATM/ITM and Debit Cards. Develop and update ATM/ITM procedures. Prepare periodic reports on ATM/ITM activity as requested by management. Process maintenance support and invoices. Cross train in all functions of ATM/ITM management and assists Debit Card Group with daily, weekly or monthly tasks when needed. Understands compliance with all regulations governing the banking industry, as well as agency guidelines and organization policies. Understands the compliance requirements for Digital Banking to ensure files are maintained in accordance with regulations. Requirements What We Expect of You A self-starter and quick learner who can work independently and within a team environment. Communicates well with internal and external staff in an atmosphere of changing priorities, tight deadlines, and multiple projects. Effective communication skills, both verbal and written with ability to successfully influence others. Ability to successfully balance competing priorities in a fast-paced environment. Effective analytical skills with ability to identify problems and implement solutions. Proficiency in MS Office Suite. Strong customer service skills. Ability to take initiative and work with minimum direction. Availability to work extended hours and weekends. Your Qualifications High school diploma or equivalent. College coursework preferred. Minimum 1-3 years of experience in bank branch/operations/customer service/call center environment preferred. Internal and External Contacts Frequent divisional and interdivisional contact. Frequent contact with external providers. Working Conditions/Physical Requirements Office environment. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.