Product Support Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

• Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers' recommended installation guidelines.

• Work with the installing contractors (mechanical, plumbing, electrical and controls) to address all questions and concerns prior to startup

• Perform factory authorized startup on newly installed equipment and submit required documentation.

• Provide short technical trainings for onsite personnel on the newly installed equipment.

• Communicate with customers, contractors or other service technicians both on site and via telephone concerning product and service issues.

• Troubleshoot and repair all service related customer complaints on equipment sold by Taft.

• Work closely with Taft's inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.

• Complete jobsite walkthroughs to include documentation of existing equipment, measurements and drawings to assist in retrofit opportunities

• Maintain and keep current on knowledge of the products, techniques, tools and materials, required for proper servicing of equipment.

• Participate on cross-functional, new product and problem-solving teams as necessary.

• Perform other related duties as assigned.

• Overtime on an as needed basis.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required.

• Flexible, able to work independently on the job site, attention to detail, learn new products and systems quickly.

• Computer knowledge preferred, and knowledge of appropriate boiler/burner-related standards.

• Ability to work from electrical schematics, drawings, plans or specifications.

• Possess hands-on skills and knowledge to troubleshoot, test and complete required repairs and maintenance on commercial HVAC systems (including boilers, burners, motors, automation/controls systems, and associated electrical systems).

• Possess excellent communications skills, both written and verbal.

• Ability to effectively manage diverse relationships with project team members, including engineers, contractors, clients, and end users.

• Effectively troubleshoot and work through issues as they arise; understanding that every setting is new and different.

• Well organized and detail-oriented.

• Self-starter, takes ownership of the work performed.

• Must have a valid Driver's License. The use of a company vehicle will be provided.

EDUCATION and/or EXPERIENCE

• Associates Degree, preferred, not required

• HVAC course completion, a plus

• Minimum 3-5 years previous field experience in the heating and domestic water heating industry required.

• Knowledge of electrical/electronic systems, communications, controls and hardware is a plus

• Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment is a plus

The expected salary range for this position is $41.00 - $48.00 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

PHYSICAL DEMANDS The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.

• Ability to climb ladders, enter confined spaces (when needed), use rigging equipment

• Employee will occasionally lift and/or move up to 50 pounds

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Travel required - Approx. 10-15% of time

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Boiler room environments with occasional office environment

• Noise level is minimal with intervals of spikes.

• Required to wear proper PPE and utilize other safety equipment as required while present on job sites and in the shop.