New

Financial Aid Counselor - IHP

Massachusetts General Hospital
United States, Massachusetts, Boston
100 1st Avenue (Show on map)
Aug 01, 2025
Join our team at the IHP as a Financial Aid Counselor, where you'll provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. Collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events. Working under the direction of the Associate Director of Financial Aid, the Financial Aid Counselor serves as the front-line person for the financial aid office providing exceptional customer service and comprehensive financial aid counseling to students via email, telephone and virtual meetings. The Financial Aid Counselor advises and counsels students and families on the financial aid process while helping them develop an individual financing plan, The Financial Aid Counselor also creates and monitors communications, and collaborates with admissions, registrar, and other institute offices to provide the best experience for our students. This person will also ensure the currency of virtual and printed information relating to student eligibility, available aid programs, and application procedures. The Financial Aid Counselor will assist in presenting financial aid information and related topics at Institute events such as admissions information sessions, new student open houses, and orientation events. *PRINCIPAL DUTIES AND RESPONSIBILITIES:* Respond to financial aid inquiries via email, phone and meetings; provide exception customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds. (70%) Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). (10%) Remain current regarding Institute and federal financial aid policies (10%) Assist with presenting financial aid information at IHP events(5%) Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary (5%) *EDUCATION AND EXPERIENCE:* Bachelor's Degree preferred. Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required. High attention to detail required. Basic math skills required. Minimum 1 year experience in customer service preferred. Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred. Experience with Colleague Financial Aid Module and Federal Direct systems preferred. *SKILLS/ ABILITIES/ COMPETENCIES REQUIRED* *Administrative Skills:* Excellent communication and interpersonal skills; customer-service oriented. Must also have the ability to handle multiple priorities and tasks in an environment that has constant interruptions. Must be detail oriented. *Technical Skills:* Colleague Experience Preferred. Must be skilled in using related software applications including MS Word and Excel. Must be able to read and comprehend federal regulations. Basic math skills required. *Physical Capabilities:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some infrequent travel is required in this position, primarily to attend industry conferences. *WORKING CONDITIONS* Office environment Must be able to handle multiple priorities and deadlines and occasional periods of high activity. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.