Contingent Workforce Program Manager

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a highly-motivated and experienced Contingent Workforce Program Manager to join our Global HR Operations team in Newport Beach, CA.

As a Contingent Workforce Program Manager, you'll move Pacific Life, and your career, forward by driving our contingent workforce program with a focus on process standardization, customer service, and technology management. You will help optimize operations by standardizing the contingent worker onboarding/offboarding processes, maintain the contractor management platform, help global leaders troubleshoot issues, leverage data to drive insights and improve program performance, and engage with our Managed Service Provider (MSP).

How you'll help move us forward:

• Process Standardization: Create and distribute resources that drive process standardization and compliance, including standard operating procedures, job aids, and recorded tutorials.
• Enabling Technology: Manage and maintain the contractor management portal in VNDLY.
• Issue Resolution: Assist managers with troubleshooting contractor management issues, recommending and executing solutions as needed.
• Process Governance: Maintain a governance framework for contractor management, ensuring clear ownership and adherence to corporate policies and regulatory requirements.
• Actionable Insights: Utilize data analytics to generate actionable insights and drive continuous improvement. Develop and deliver program performance reports to senior leadership.
• Vendor Agreement Oversight: Support the oversight of Managed Service Provider (MSP) agreements, including active involvement in vendor marketing initiatives.
• Cross-Functional Engagement: Collaborate with global HR, HRIS, IT, Procurement, Legal, and Risk & Compliance teams to ensure process awareness, platform improvement opportunities, and program risk management.
• Risks and Controls: Maintain robust internal controls to ensure process accuracy, drive compliance, and reduce risk.
• Create candidate profiles in VNDLY for managers to use during the onboarding process of contingent workers.

The experience you bring:

• Bachelor's degree in Human Resources, Business Administration, or a related field; a master's degree or relevant certification is preferred.
• 5-7 years of experience in an HR Operations, contingent workforce management, or related role.
• Proven experience with HR onboarding/job change/offboarding processes. Preference given to candidates with direct experience managing contingent workforce.
• Experience with Workday HCM (Human Capital Management) and/or Workday VNDLY, including understanding of business processes.
• Ability to build and maintain trusted relationships with key stakeholders, including senior leaders, HR teams, and external vendors.
• Ability to analyze data and deliver actionable insights to drive program optimization and compliance.
• Demonstrated experience as a trusted advisor with a clear point of view and ability to influence stakeholders.
• Knowledge of global contingent workforce compliance and regulatory requirements.
• Experience working effectively in a matrix organization, particularly in collaboration with and through others to get things done.
• Prior experience working in a Global HR Shared Services model.
• Process improvement and continuous learning mindset with meticulous attention to detail.

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.