Group Sales Assistant

Required application materials include a resume and cover letter.

This full time position reports to the Group Sales Coordinator, supporting the Bell Museum's mission by facilitating group educational experiences - including school, and community group
visits, as well as virtual experiences. This position sits within the operations department and collaborates closely and on a daily basis with other internal teams, including Public Engagement
and Science Learning. This position provides customer service and knowledgeable guidance for groups, assisting with booking an experience that meets their needs and is also responsible for maintaining accurate booking records in Google Sheets, Google Calendar, Audience View and other systems. Most booking happens via an on-line form and communication is largely through email, though the position will also use a phone to communicate with some groups. This is a hybrid position and is required to be in the museum when groups are visiting, typically between 8:30 - 12:30, Tuesday - Friday. Some work may be done remotely.

Major Areas of Accountability (with percentages):
75% External Communication
* Respond to inquiries regarding the Bell Museum's group visits and virtual programming
* Offer guidance and assistance to group leaders as they plan for their museum visit/ program, suggest experiences to meet their goals and assist with logistical questions
* Maintain templates and procedures that effectively communicate group visit policies
* Use templates to address frequently asked questions and to communicate booking details
* Send confirmation and reminders to prepare groups for their visit; Prepare post-experience communications which may include thank-yous or surveys
* Assist with the scholarship award communication
* Act as a check on booking details, monitor and look for issues that need resolved
* Send reminder text messages to school groups the day of their visit
* Monitor inbox, respond to inquiries, and elevate complex issues to the Group Sales Coordinator
* Monitor voicemail messages and return phone calls from groups with basic questions
15% Internal Logistics and Communication
* Work across departments to communicate details about group visits
* Update staff with any changes that groups make to their reservations
* Attend cross-departmental meetings for planning, sharing information, and troubleshooting
* Maintain accurate group booking details in Google Sheets and Google Calendar as well as the ticketing software. (Audience View)
* Participate in training and professional development opportunities
* Attend trainings and maintain knowledge of emergency procedures
* Participate in meetings with the Operations team and other colleagues
* Respond to radio (walkie-talkie) calls for emergencies and group day-of-visit issues
* Other duties as assigned
5% Marketing and Tabling Events
* Assist with annual Bell-sponsored events including Educator Open House and HomeSchool days.
* Assist in tabling at School field trip events off site
5% Equity, Access and Inclusion
* Provide communication that is welcoming to all groups, regardless of background
* Identify barriers that seem to prevent groups from booking, report these observation to the Group Sales Coordinator
* Continually examine communications through a lens of equity and inclusion, and work with the Groups Sales Coordinator to make changes if needed
* Provide information about accessibility resources and work with groups and Visitor Services Manager to arrange for accommodations

Essential Qualifications
* High School diploma/GED and two years of related office and administrativeexperience. Training/education may be substituted for some of the years of experience
* Demonstrated commitment to inclusive practices and equity
* Ability to communicate complex information to people of varied ages and backgrounds
* Excellent organizational skills and attention to detail
* Proficiency with Google Sheets, Microsoft Excel, or other spreadsheet software
* Experience in booking complex services in a computer system
* Skill in communicating details via email and phone communication

Desired Qualifications
* Two years of experience in a ticketing, group sales, or guest services setting
* Experience communicating or working with educators/group leaders, demonstrated by the ability to anticipate their needs
* Experience with a ticketing system, appointment scheduling, or other scheduling software
* Experience creating reports based on datasets

The mission of the museum is to ignite and sustain curiosity for nature and the universe. The Bell envisions a hopeful future where all are inspired by nature and empowered by science. For over 150 years, the Bell Museum has collected, preserved, interpreted, and displayed the natural history of Minnesota as the state's official natural history
museum. The Bell preserves and interprets our state's rich natural history and serves learners of all ages. Additionally, our scientific collections contain over one million specimens,
representing every county in Minnesota and various locales around the globe. The museum is powered by the great minds on campus-from our faculty-curators, student lab assistants, and undergraduate interpretive guides to our dedicated staff and collegiate partners. We are looking for individuals to join our team who are inspired by our mission to ignite and sustain curiosity for nature and the Universe and achieve our vision of a hopeful future where all are inspired by nature and empowered by science. We believe that difference is a strength and are looking for candidates who reflect and respect diversity. We encourage you to apply for the position even if you do not believe you meet every qualification.

Pay Range: $21.69 - $23.89; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Questions about the position can be directed to Kate Sigurdson, ksigurds@umn.edu. Please upload a resume and cover letter. Your cover letter is the key component of your application. It should

discuss your central qualifications and relevant experience as it is related to the required and preferred qualifications for this job posting.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).