New

Desktop Support I

Staffmark Group
$25.00-$25.00
United States, Texas, Waller
Jun 30, 2025
Role: Desktop Support I Company: Hunter Hamilton/client Location: onsite - Waller, Texas Type: Long term temporary Pay: $25/hr Our customer in far Northwest Houston is hiring a Desktop Support I. In this role, the Desktop Support will investigate and resolve user software and hardware problems. Answers questions, applying knowledge of software, hardware and procedures. This is a long term temporary assignment working onsite in Waller, Texas. The Desktop Support will talk to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. May develop user training materials and train users on software and hardware, or recommend outside contractors to provide training How to Apply: If you are a detail-oriented professional with a passion for service desk operations, we want to hear from you! Submit your resume today to join a dynamic team in Waller, Texas Manage and coordinate desktop resolutions reported through the problem tracking system. Resolve reported desktop/laptop hardware problems. Write work instructions for the installation, repair and maintenance of hardware and software. Basic user training - desktop and laptop. Participate in special projects such as equipment moves, repair/ maintenance of network printers and personal computers Assist in standardizing PC configurations and providing Hardware/Software updates including Operating System, Network Client, hard drive, memory, CD-Rom, Printer, Scanner, etc Timely customer follow-up and status reports until issues/tasks are resolved; manage online ticket system Responsible for Desktop Support requirements to meet and maintain the Service Level Agreements (SLA). Review and resolve escalated customer problems Follow through with other IT teams to track the status of the issues Document all actions taken to resolve customer requests in call tracking system Provide second level support for network and email connectivity, computer operating systems, hardware and software, internally developed applications, midrange (AS/400) operations, tape and backup operations Troubleshoot, analyze, resolve, track, escalate and accurately document hardware, software, and technical issues Support features, functionality, and usage of applications Support the Manufacturing facility environment including thin clients, scanners, monitors, printers, etc. Make sound business decisions, with little direction, by following documented procedures and adhere to established policies and procedures. Review current Work Instructions and provide edits to the IT documentation and create new WI's as required Cross-training with other groups as assigned as well as train users Analyze, interpret, and escalate problems to other IT teams Review escalated tickets to determine root-cause analysis Provide after hours on-call support on a rotational basis Develop images for all Wyse and HP thin clients Maintains lists for licenses and printer locations Investigate and implement solutions to problems dealing with terminals, laptops, printers etc. Setup, install, and maintain Wyse and HP devices Requirements: 2 plus years experience HS diploma required, Associates or higher degree preferred A+ certification and PC hardware repair knowledge. Excellent written and verbal skills Must be PC literate and be able to support Microsoft Office products (Access, Word, Excel, Power Point, etc). Ability to document work in progress Excellent customer service skills Ability to analyze, trouble shoot and solve problems. Ability to work well with team members/customers and diffuse volatile issues Effective organizational and time management skills Working knowledge of thin clients, terminal servers, and barcode scanners preferred Experience with endpoint preferred Encryption software knowledge is a plus Knowledge of application upgrades, roll outs, and anti-virus software After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Hunter Hamilton Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our candidate privacy info statement which explains how we will use your information click here.