New

Client Manager

Monument Health
flexible benefit account, paid time off
United States, South Dakota, Rapid City
677 Cathedral Drive (Show on map)
May 30, 2025
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage. Primary Location Rapid City, SD USA Department MHUC-RC Rushmore Rd. Occupational Medicine Scheduled Weekly Hours 40 Starting Pay Rate Range $65,686.40 - $82,097.60 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Outreach Liaison is responsible for developing and coordinating service-line sales, referral and relationship building activities. Sales activities should target specific provider audiences with specific services as identified annually with organizational leadership. Identifies and establish long- and short-term strategies relating to sales and service-line objectives, retention of existing business and development of new business. Responsible for education, communication and identification of issues for specified physicians and providers. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends) Flexible scheduling Job Description* Essential Functions: Outreach Liaison: In collaboration with the organizational leadership, obtains, evaluates, analyzes, and interprets utilization data for hospital services and ensures that growth and relationship priorities are identified. In collaboration with organizational leadership, identifies key targets and develops plans, strategies and objectives for assigned territory and services. Effectively and efficiently organizes, assembles and arranges resources to meet priorities. Presents and gains support and commitment from Organizational leadership, Service Line Leaders, Facility Leaders, and Medical Staff, as needed, for the sales plan. Executes sales and retention strategies and plans; tracks activities; reports on activities and issues; successfully closes new business in accordance with predetermined targets. Works with service line leaders and PR/Marketing to assure sales communication is in alignment with service-line specifications and marketing strategy. Identifies needed sales materials and has the Public Relations and Marketing department produce sales materials. Shares service line information and marketing materials with practices as requested. Completes face-to-face meetings with physicians and practice managers, ensuring that a thorough understanding is gained regarding the physicians' desires and needs. Completes follow-up meetings with physicians, practice managers, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated. Prepares and presents monthly reports, identifying trends, additional business opportunities, and obstacles to new business growth. All other duties as assigned. Workforce Wellness - Urgent Care and Occupational Medicine Location: Completes meetings with clients via all mediums possible to ensure that a thorough understanding is gained regarding the physicians' desires and needs. As well as completing any follow-up meetings, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated. Completes written agreements / contracts for services to include working with department leadership and legal services to negotiate pricing, and applicable fee schedules. Maintains complete and accurate company profiles and EHR accounts to ensure all critical data elements are obtained and input correctly in required areas to ensure efficient, accurate and complete billing. Demonstrates knowledge of the various components offered by Monument Health for business-to-business services, ensuring compliance with rules and regulations. Shows competency is effectively using the computerized scheduling for appointments and ancillary services per established patient access protocols. Schedules appointments promptly and courteously and makes all attempts to meet the client's expectations. Per determined by contract terms. Reviews client accounts monthly or as need in collaboration with client billing caregivers to determine accuracy of bills for services related to the patient's visit. Efficiently resolves Client accounts through all assigned work queue items to ensure accurate and efficient claim submission. Accurate posting of charges and payments to accounts for contracted services. All other duties as assigned. Additional Requirements Preferred: Education - Bachelors in a Related Field Work Experience - 1+ years Orthopedic Experience; 1+ years Healthcare Experience; 1+ years Customer Service Experience; 1+ years Recruiting Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Job Category Patient Services Job Family Community Outreach Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.