Field Leadership Operations Senior Manager
 Allstate Insurance | |
 United States, Illinois | |
 May 23, 2025 | |
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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This role is responsible for supporting the operations and claim activities of a claim service area (CSA) covering auto, casualty, liability and property disciplines. The individual coordinates with home office, regional and CSA leadership. The individual contributes to the achievement of business performance objectives, superior customer service, quality, operational and expense management within the CSA. Key Responsibilities* Assists in the development and implementation of solutions to achieve key business results. * Manages and resolves escalated customer communications, concerns, conflicts or issues. * Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs, serves the customer with empathy and follows up to ensure that customer needs have been met. * Responsible for human resources duties, including resource management, hiring, performance management, talent development and compensation planning. * Manages staff and effectively uses performance management to improve and/or reward employee performance. * Leads teams in understanding the link between Allstate objectives and their contributions. * Collaborates with Customer Experience and Agency Sales to leverage and grow claims agency relationships. Education* 4 year Bachelors Degree (Preferred) Experience* 10 or more years of experience * Experience with Executive level presentations Supervisory Responsibilities* This job has supervisory duties. Education & Experience (in lieu)* In lieu of the above education requirements, an equivalent combination of education and experience may be considered. #LI-JS2 Skills Action Planning, Business Acumen, Business Communications, Communication, Decision Making, Influencing Skills, Innovation Tools, Persuasion, Prioritization, Problem Solving, Reporting, Results-Oriented, Strategy Plan, Virtual CollaborationCompensation Compensation offered for this role is $104,000.00 - 187,625.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. 
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