Engineering Application Support Specialist

Job Title: Engineering Application Support Specialist

The role of an Engineering Application Support Specialist is to provide technical support and expertise for engineering software applications used across Coperion. This includes troubleshooting issues, ensuring optimal performance of engineering tools, assisting users with application-related queries, and facilitating training sessions to enhance user proficiency. Additionally, the specialist may collaborate with engineering teams to gather requirements for software enhancements, manage software updates, and ensure that applications align with the organization's engineering processes and standards. Overall, the role aims to enhance productivity and efficiency in engineering operations through effective application support.

Key Responsibilities:

• Provide technical support for engineering applications, including installation, configuration, and troubleshooting.
• Monitor application performance and implement improvements to optimize functionality and user experience.
• Develop and maintain documentation for application processes, user guides, and troubleshooting procedures.
• Support training sessions for engineering staff on application usage and best practices.
• Work closely with IT and software vendors to resolve technical issues and implement updates or upgrades.
• Assist in the integration of new applications and tools into existing engineering workflows.
• Analyze user feedback and application performance metrics to identify areas for improvement.
• Participate in project meetings and contribute to the planning and execution of application-related projects.

Experience:

1+ year experience with engineering cloud-based applications and services required.

Education:

Bachelor's degree in engineering, Computer Science, or Information Technology preferred; equivalent experience accepted in lieu of degree.

Technical Skills:

• Proven experience in application support, preferably in an engineering or technical environment.
• Strong understanding of engineering software applications (e.g., CAD, PLM, simulation tools).
• Familiarity with programming languages (e.g., Python, Java) or SQL or Oracle DB scripting is a plus.
• Proficient in troubleshooting technical issues and providing effective solutions.
• Knowledge of ITIL or other IT service management frameworks. Experience in relevant applications:
• PTC Windchill (PLM) & CAD Applications (Autodesk. PTC Creo Parametric, DS SolidWorks, Siemens Nx)

Special Skills:

• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.

Work Location:

US remote preferred, close to any Coperion facility is a plus

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".