Implementation Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This organization provides client configuration and implementation expertise involving a unique set of skills with highly specialized knowledge of complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, merchants, third party processors, non-traditional clients, state-owned entities, and direct connect merchants. This is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity related to Visa's Digital enablement strategy. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

Essential Functions

• Provide dedicated implementation and configuration support to Visa's Digital strategy for Visa clients and/or countries/markets.
  • Provide digital implementation and configuration support to Visa clients and/or markets meet all milestones and deliverables in a timely manner, Ensure customer expectations are met and exceeded.

• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.
• Meet all milestones and deliverables in a timely manner.
• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact. This includes the setup of new products and services.
• Provide initial consultation and guidance on clients' requests and needs, which also includes discussion of processing implications and completing questionnaires.
• Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire, Digital Enablement Form) in detail to ensure completeness and accuracy. This includes highlighting discrepancies, inconsistences and incomplete information.
• Ability to translate technical information to business language in order for clients to gain a better understanding of the changes.
• Participate and/or Lead conference calls associated with client configurations - this may include internal and/or external clients.
• Ensure execution of all deliverables including ownership of implementation and packet management.
• Prepare accurate estimation and processing of billable tasks.
• Attends project kick off meetings with client and Visa project team.
• Prepare and maintain configuration checklists/profiles associated to assigned clients and/or markets.
• Provide problem resolution support for production and testing configuration changes.
• Report client incidents and manage to resolution.
• Provide 24 x 7 support for escalated inquires related to client configuration changes (i.e. cardholder declines from a new card program set up or testing interruptions).

• Responsible for the review and approval of other team members' implementation work packets. These work packets represent the Visa system table changes involved within a client's request and requires a review in multiple Visa applications.
• Provide responsive, accurate, and timely communications to internal and external stakeholders.
• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.
• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).
• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).
• Represent customer system and operational requirements to internal Visa organizations.
• Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.
• Contribute to department processes and procedures.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

* 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

* 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

* We are looking for an individual who brings a curiosity about payments, is results-driven, and client focused.

As a candidate, you should have:

* Bachelor's degree or an Advanced Degree

* Minimum 2 years of professional experience

* Effective professional verbal and written communication skills.

* Strong customer service skills and orientation

* Ability to manage high volume of work with constant detail orientation, able to meet deadlines with quality work

* A collaborative mindset, proactively partnering with others to achieve work goals, seeking common ground when dealing with different points of view and competing priorities

* A degree or equivalent work experience in a business analyst role

* Sound judgment and ability to consider the broader business impact of actions, and escalating issues on a timely basis for resolution.

* Continually seeking opportunities to enhance the effectiveness of all business actions, identifying creative ways to complete and enhance work.

* Excellent time management, organization, and planning skills are essential

* Demonstrate success in customer relationship management

* Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 87,200.00 to 123,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.