Customer Success Representative

Join a team where your voice matters and your work drives real impact. At Hitachi Energy in Jefferson City, MO, we're looking for aCustomer Success Specialistto champion the post-order experience for our Commercial & Industrial (C&I) clients. You'll be the key link between our customers and our internal teams, ensuring seamless order fulfillment and delivering a world-class customer experience. If you're passionate about building relationships, solving problems, and making things happen, this is your chance to thrive in a collaborative, innovative environment.

• Manage customer orders from acceptance through shipment and after-sales support
• Collaborate with engineering to ensure timely, high-quality drawing packages
• Process change orders and coordinate with internal teams to meet evolving needs
• Drive down shipping holds and support revenue goals through proactive order management
• Handle return authorizations, concessions, billing milestones, and overdue invoices
• Apply lean methodologies to improve processes and customer satisfaction
• Communicate shipping schedules and resolve delays effectively
• Participate in daily team meetings and escalate issues as needed

• Bachelor's degree in Engineering or Business, or equivalent experience
• Must be authorized to work in the U.S. without future sponsorship
• Onsite presence required in Jefferson City, MO
• Proficiency in Microsoft Office; SAP experience is a plus
• Understanding of general accounting principles
• Strong organizational and basic project management skills

• At Hitachi Energy, we empower our people to grow through continuous learning and development opportunities
• Be part of a global leader in energy solutions, where innovation and sustainability drive everything we do