Field Business Manager

The Business Manager's primary responsibilities include managing the business, computer and communications functions of the market/division. The Business Manager is responsible for the organization and operation of the market/division business and overall function of all office systems while representing the company and the location positively to the community. Implement Bright Horizons' mission, organizational goals, values (HEART Principles,) and philosophy. The Field Business Manager supports centers within the market/division as needed. The annual salary for this position is between $44,500 and $50,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

PRIMARY PURPOSE

Have you worked in education at a public school or an early childhood, tutoring, or test prep center? Do you find yourself drawn towards the business side of the field? Do you have strong business operations skills with the ability to manage and juggle multiple priorities? Are you social media savvy and enjoy using platforms to promote event activity? As a member of the leadership team, a Business Manager is integral to the success of the child care centers.

Growing enrollment, working with parents, networking in the community - these activities bring you as much job satisfaction as interacting with children in the classroom. The Business Manager role allows you to have the best of both worlds! Apply with Bright Horizons today.

Do work that matters at a company that offers more!

As a Business Manager, some of your responsibilities will include:

• Billing and tuition, payroll, vendor management, licensing and recording keeping, and compliance.
• Marketing and enrollment.
• Customer service including new family orientation and complaint resolution.
• Community outreach and public relations.
• You may supervise support staff, be asked to step into a classroom, or help in the kitchen.

Consistently named one of FORTUNE's "100 Best Companies to Work For," we enable you to take your career to the next level by offering you MORE.

• Earn or complete your early childhood college degree for FREE or take advantage of our CDA program. Access on-going professional development and career advancement opportunities.
• Enhance your well-being with extensive benefits including 401(k) with a company match, health insurance offerings, tuition reimbursement, employee discounts, and more!
• Discover company values that are more than just a plaque on the wall. Every day we live our HEART principles of Honesty, Excellence, Accountability, Respect, and Teamwork.
• Give back through our non-profit Bright Horizons Foundation for Children dedicated to helping families in crisis.
• Bring your whole self to work! Our Inclusion Council and Employee Advisory Groups support our commitment to diversity.

JOB REQUIREMENTS

• Business Managers must pass state and company background checks. Experience and educational requirements include:
• Experience in business operations and management of an educational facility.
• Computer proficiency including email, data entry, social media, and Microsoft Office.
• At least 18 years of age and a high school diploma/GED required.
• Coursework or degree in Business, Education, or related field preferred.

Complete your online application today for immediate consideration.

s and inclusive environment. Maintain confidentiality regarding location business and interact professionally with visitors, families, staff and clients. The Business Manager may supervise support staff. The Business Manager is part of the leadership team, and is responsible for the following areas and will perform other duties as assigned. Business Manager roles will vary dependent on center/school size, structure, and client relationship.

• Oversee billing and tuition process which includes but not limited to resolving billing issues and handling and resolving complaints. Provide follow up with families for resolution.

• Manage family complaints and provide input or instruction on how to respond should a complaint be brought to a staff member's attention. Ensure follow up to ensure satisfaction of the resolution. Has authority to change hours of a family enrolled, to create a schedule for a family preparing to enroll and to change classroom assignment for children currently enrolled in the program.

• Oversee vendor relationships to commit resources and to resolve issues. Oversight of vendor performance to ensure compliance with company and licensing requirements. Resolve complaints as necessary.

• Perform daily and monthly safety checks, schedule and conduct evaluations of facility to ensure compliance with company and licensing requirements.

• Oversee health and safety by conducting daily and monthly safety evaluations of the facility and evacuation drills in compliance with company and licensing requirements. Work in conjunction with Director/Principal when observing staff at work, ensuring policies are followed and provides in-the-moment counseling and correction as needed.

• Oversee risk management at the location by monitoring instances of injuries. Ensure policy compliance, investigate, communicate incident to families and licensing, develop and oversee corrective action plan.

• Program, distribute, and keep accurate records related to security (i.e., security codes and key cards). Uphold all security procedures involving visitors, alternate pick-up persons, and work crews.

• Monitor sign-in and sign-out procedures so that no child is released to someone who is not authorized to pick him/her up.

• Authority to purchase and control spending through use of p-card.

• Oversee process to ensure bank deposits, invoices, check requests and refunds are handled as well as ensuring month end is reported and transmitted accurately.

• Provide evaluation and recommendations for job performance appraisals, corrective action, coaching, and hiring/termination decisions.

• Authority to respond to employee complaints, time off requests and payroll issues. Actively participate in investigations, determining and executing solutions.

• Oversee hiring and orientation of substitutes, managing substitute coverage for location and/or region. Determine appropriate usage of substitutes based on current enrollment, labor and staffing needs.

• Ensure each new hire completes orientation in a timely manner and is able to demonstrate understanding of policies/procedures and practices pertaining to supervision, health and safety and programming, Bright Horizons mission values and philosophies, Department of Public Health and licensing regulations.

• Ensure staff qualifications and certifications are current and meet state licensing requirements. Responsible for working with Director/Principal to ensure that staff take the necessary steps to obtain required training and certifications.

• Determine work assignments and ensure that qualified staff are available to provide care and education to meet daily enrollment. Daily direct staff and assign work including daily break schedule, under sole authority.

• Forecast enrollment and staffing to fit enrollment needs, including flexing current staff schedules or utilizing substitutes.

• Manage weekly labor budget, responsible for reporting and compliance, recommend adjustments for approval.

• Manage time off: Respond to unscheduled staff absences and refine staffing patterns accordingly. Track planned staff absences and arrange for necessary coverage and ensure that records are maintained appropriately.

• Oversee enrollment by interacting directly with prospective customers to secure their enrollment, maintain registrations and offers of enrollment to those on wait lists based on current availability.

• Conduct tours for families and follow up on all enrollment inquiries.

• Maintain enrollment and marketing packages specific to each age group. Create individualized letters to prospective families and send out packages.

• Maintain waiting list, assist with regular communication and activities for waiting list families. Assist with obtaining payroll deduction forms or checks from families on the waiting list.

• Devise, plan and implement special events to promote the location both to currently enrolled families and to the public.

• Oversee IMS for location, ensuring that all requirements are being met in accordance with Bright Horizons policies. Ensure that other support employees are trained in IMS.

• Update weekly enrollment statistics and Full-Time Equivalent (FTE) schedules in Bright Star. Send weekly marketing statistics to the Home Office when the location is using Procare.

• Prepare any specific reports as applicable and work with Director/Principal to distribute to appropriate personnel.

• Work with Enrollment Counselor (where applicable) weekly keeping them informed of availability by age group including sending space availability reports.

• Understand and assist families in clarification of Bright Horizon's Parent Enrollment Agreement and policies, under the guidance of the Director/Principal.

• Participate in new employee and family orientation with regards to office and communication processes including the setup of security systems.

• Plan World Class Transitions by reviewing transitions of children ready to age up biweekly with Director.

• Work with Director to make plans to introduce families to the next age group 4-7 months prior to the move in order to educate families about the program in that room before discussing the logistics of the move.

• Meet with families and make a transition plan to meet family and school needs.

• Oversee and ensure that all visitors are greeted appropriately. Model and project a professional and positive image in all interactions.

• Oversee and ensure that all phone calls are answered timely and provide information in a courteous manner obtaining further information when needed. Train staff to ensure a high level of customer service.

• Draft, coordinate and distribute location correspondence, including monthly family newsletters, memorandums, and information to families and staff for Director/Principal review.

• Respond to staff, families and children with sensitivity, interest and respect.

• Support and follow all Bright Horizons policies and procedures.

• Provide all necessary reports and paper work to the Director/Principal, Regional Manager, Home Office, client, staff and families.

• Oversee the maintenance of all children and staff files including computer and paper records in accordance with state and local regulatory agencies. Conduct periodic audits to ensure compliance. Ensure other staff members are trained appropriately.

• Regularly maintain and act as a resource for the timekeeping and payroll information system. Assist staff as needed to understand usage of the systems.

• Maintain and follow all emergency, safety and health rules of the location.

• Support organizational mission, philosophies, values, goals and policies to families, clients, coworkers, and community.

• Demonstrate tact, discretion, and good judgment. Maintain confidentiality about location business in interactions or communications.

• Protect the confidentiality of records and information about children, families and employees in the location.

• Ensure efficiency of location operation by reporting to work on time and maintaining consistent attendance.

• Respect and adhere to staffing schedules that may be adjusted as needs change. This may include substituting in a classroom, kitchen, or other areas of responsibility.

• Attend staff meetings, location and regional training sessions and other location events.

• Strive for professional growth by attending courses, asking for feedback, and reading professional literature.

• Participate in planning and problem solving with the administrative team.

• Establish and maintain a relationship of cooperation and respect with coworkers.

• Assume fair share of work. Look for ways to be helpful. Demonstrate initiative.

• Offer and share ideas and materials with coworkers. Demonstrate flexibility and openness to new ideas.

• Communicate directly, work to resolve conflicts quickly, and avoid gossip.

• Exercise care in expressing views regarding the personal attributes or professional conduct of coworkers. Statements are based on first-hand knowledge and relevant to interests of children and programs.

• Follow state, federal and Bright Horizons' guidelines including immunizations, employment physical required health and safety training.

• May be required to lift, move or hold children with a range of weight from 10 to 40 pounds. (Occasionally lift, move or hold weight of more than 40 pounds).

• Demonstrate full range of motion to lift, reach, squat, climb, sit, type and otherwise fully participate in activities.

• Respond immediately and appropriately to multiple or unexpected situations or emergencies.

• Maintain mental and physical alertness and an appropriate level of energy.

• Must be 18 years of age, and have a high school degree or GED.

• Associates Degree in Business, Secretarial, related field or ECE degree preferred, additional location requirements may apply.

• Experience in an office setting and excellent verbal and written communication skills.

• Computer proficiency.

• Strong organizational skills and an ability to maintain high level of confidentiality is essential.

• Demonstrate ability to perform job responsibilities in all levels of direct care.

• take time off from scheduled work hours/days or alter schedule

• release a child to someone other than a known parent/guardian

• contact a client for other than routine matters

• respond to a staff or family concern

• begin progressive counseling with staff

• conference with a family member about concerns regarding their child's behavior or development

• implement any significant change in the classroom, program or environment

• attend meetings outside the location for the benefit of the center/school

• file an abuse and neglect complaint

• record an unusual incident

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA)and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.