Card Services Specialist

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

At BECU, your role as a Card Services Specialist is more than just a job - it's your chance to create meaningful connections, solve real problems, and be a key player in delivering the kind of member experience that builds trust and loyalty. You'll be at the center of it all, supporting members through complex card-related situations, offering timely solutions, and ensuring every interaction reflects the care and quality BECU is known for. You'll bring clarity to confusion, solve financial puzzles, and help ensure every cardholder feels secure, supported, and valued.

This is your opportunity to thrive in a collaborative environment where your voice is heard, your skills are sharpened, and your contributions have a lasting impact - not just on our members, but on your career growth, too.

Please note this role requires ongoing rotation onsite work at our Tukwila, WA office. This role will require closing shift hours from 10:00 AM - 7:00 PM.

WHAT YOU'LL DO:

• Champion Member Support:
  Help members navigate card-related issues and inquiries with empathy, accuracy, and efficiency - making sure their needs are met and expectations exceeded.

• Resolve Daily Challenges:
  Tackle card-related problems head-on, partnering with team members to resolve departmental tasks and member concerns with thoughtful solutions.

• Ensure Compliance & Timeliness:
  Handle member account updates, adjustments, and chargebacks in a timely and compliant manner, ensuring accuracy and care at every step.

• Support Cross-Institution Transactions:
  Manage chargebacks and network adjustments, coordinating with merchants and other financial institutions to ensure timely and fair resolution.

• Reconcile Financial Transactions:
  Dive into the details to research and assist in clearing general ledger suspense accounts, collaborating with Accounting for accurate reporting.

• Master Card Services Systems:
  Stay sharp on all systems, vendors, and tools used across the Card Services department - your expertise will keep operations running smoothly.

• Safeguard Card Inventory:
  Keep our card inventory secure and accurately tracked - because peace of mind starts with reliable security.

• Know the Rules & Play by Them:
  Become a go-to expert on operating rules and regulations tied to network gateways, ensuring BECU processes align with all compliance standards.

• Be a Product Pro:
  Know our card services inside and out so you can guide others, offer insights, and confidently support both members and teammates.

• Pitch In & Take Initiative:
  Step up for additional responsibilities as needed - your versatility and proactive mindset help us all succeed.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

This role is perfect for someone who:

• Enjoys solving complex, member-impacting challenges with precision and empathy

• Is passionate about financial accuracy and operational excellence

• Wants to be part of a supportive, mission-driven team environment

• Loves learning and seeks ongoing personal and professional development

• Thrives in a detail-oriented, fast-paced work environment

• Takes ownership of their work and takes pride in delivering excellent service

• Values working in an organization that puts people before profit

• Seeks a career that blends technical skill with meaningful human interaction

QUALIFICATIONS:

Minimum Qualifications:

• Associate degree or equivalent related work experience required

• Minimum two years of experience in Operations function at a Financial Institution required

Desired Qualifications:

• College level accounting classes preferred

• Experience working in the Credit Card Services field, including Debit and Credit card regulations and transactions preferred

• Organizational skills

• Ability to prioritize and complete multiple tasks accurately and efficiently

• Ability to handle large volumes and work well under deadlines

• Ability to recognize and exercise all options available to provide quality member service

• Full-time hours required, with additional hours as necessary

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.